Seasoned Operations Manager

Katrice Dennis

**** ********** ****, *******, ** 38118 901-***-**** *************@*****.*** https://www.linkedin.com/in/denniskatrice

Professional Summary

Seasoned Operations Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations, and increase revenue.

Skills & Abilities

Systems/software knowledge – SAP, Proficient in Microsoft Office, MOVE, DC Profiler, MOVERS, Goal

Planning and organizing – Planning and organization skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner

Team Player – Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals

Continuous Improvement - Utilizes A3 process to address root cause of problems which surface in day-today routines; utilizes ICE (impact, control ease) to provide a group/team with formal tools for ranking ideas and suggestions; utilizes Lean to create and deliver the most value while consuming the fewest resources; utilizes the 5 Why process to identify the root cause of a problem; utilizes the 7 forms of waste to identify potential sources of waste within a process so that they may be eliminated; utilizes 5S to organize, order and clean the workplace

Problem Solving – Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies, and high level of quality

Communication - Deals with internal and external customers at all levels via face-to-face interaction, telephone, and email to ensure successful communication via actively listening and probing questions

Other Key Skills – Superior attention to detail; Critical thinking; Project planning; Attention to detail; Works well under pressure; process improvement; Results-oriented; Detailed-oriented; Knowledgeable of OSHA standards; Superb time management skills; Efficient multi-tasker; Self-motivated professional; Strong interpersonal skills; Customer service-oriented; Flexible and dependable; Effective leader; Staff training/development; Fast learner; Learns through vision and values; Strategic decision making; Facilitating change

Professional Experience

Senior Outbound Operations Manager, 04/2015 to Present

SIMOS Insourcing Solutions – Memphis, TN

Managed an 800,000 square foot distribution center; Managed a team of 6 area supervisors and 350 associates; Completed performance reviews each quarter, offering praise and recommendations for improvement; Led warehouse improvement initiatives to advance operational efficiencies; Operated the facility in compliance with OSHA safety standards; Tracked time spent on assignments for productivity reporting; Monitored department performance data to identify and avoid potential risks; Enforced the on-time shipment of product; Defined performance standards and reviewed the outcome of performance goals to set future targets; Addressed all personnel issues promptly and professionally; Drove daily production activities with effective communication and leadership; Directed improvements in safety, product, quality, service, and cost efficiency; Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.

Increased profit margin from -5% to 20.8% through effective change management

Introduced standard work and new auditing processes to improve quality from 79% to 98% accuracy

Mentored and developed three associates first into team leads and then into Operations Supervisors; mentored and developed one associate into a team lead

Inbound Distribution Center Manager, 03/2014 to 03/2015

W.W. Grainger, Inc. – Southaven, MS

Managed a 300,000 square foot distribution center; Managed a staff of 50 people; Facilitated a fast-paced and dynamic environment; Executed training programs; Oversaw HR training, coaching, mentoring, and staff retention; Oversaw process improvement initiatives; Developed monthly production and trend reports; Revised plans as needed to meet changing goals and requirements; Identified process inefficiencies through gap analysis; Developed weekly schedules for all associates; Led warehouse improvement initiatives to advance operational efficiencies; Operated the facility in compliance with OSHA safety standards; Tracked time spent on assignments for productivity reporting; Monitored department performance data to identify and avoid potential risks; Drove daily production activities with effective communication and leadership; Directed improvements in safety, product, quality, service, and cost efficiency; Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention; Evaluated timecards for accuracy on regular and overtime hours

Increased product availability to 98%+ (exceeding 94% goal)

Developed and completed Kaizen events in check in/put away areas that improved the efficiency of inbound product flow as well as accountability

Reduced dock-to-stock cycle time from 14 hours to 5.5 hours / Increased check-in quality from 95% to 99% by reducing motions within the process

Operations/Training Supervisor, 09/2004 to 03/2014

United Parcel Service – Memphis, TN

Managed a 250,000 square foot facility; Responsible for all new hire, security, and temporary paperwork,; Managed a team of 100+ associates; Facilitated a fast-paced and dynamic environment; Developed, implemented, and executed training programs; Developed strategic plans and initiatives; Oversaw process improvement initiatives; Revised plans as needed to meet changing goals and requirements; Explained employee compensation, benefits, scheduling, working conditions, and promotion opportunities; Captured key feedback from employees during exit interviews; Addressed and resolved general payroll-related inquires; Supported human resources staff with new hire orientations; Identified development opportunities and succession gaps; Evaluated timecards for accuracy on regular and overtime hours; Conducted orientation sessions and organized on-the-job training for new hires; Developed and facilitated all new-hire orientations; Implemented innovate programs to increase employee loyalty and reduce turnover; Completed weekly performance reviews; Loaded/unloaded products weighing 100 pounds; Adhered to all requirements and regulations for interstate HAZMAT carriers; Ensured facility was operated in compliance with OSHA safety standards; Tracked time spent for productivity reporting

Achieved a 90% on-time shipment rate on a goal of 80%

Increased productivity by 17% within three months by improving processes

Decreased mislead frequency by 8% within one week

Decreased packages left in building by 20.5% in one month

Decreased turnover by 10% in one month by implementing mentor programs

Education

MBA: Business Administration, 2013

University of Phoenix – Phoenix, AZ

Member of Alumni Mentor Program

Bachelor of Science: Business with a Concentration in Management, 2012

University of Phoenix – Phoenix, AZ

Associate of Arts: Business, 2010

University of Phoenix – Phoenix, AZ

High School Diploma: 2004

Southaven High School – Southaven, MS

Member of Students Against Destructive Decisions, Drama Club, and Fellowship of Christian Athletes

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