Business Development / Sales / IT-IS Management

Muhammad Albasuni Email: ********@*****.*** Cellular: +971-**-***-**** Dubai, United Arab Emirates Page 1 SUMMARY

A dynamic, passionate and result oriented professional with more than 13 years of progressive experience and track record of successes in Information Technology (IT) and Information Security (IS) infrastructures, Leadership, Customer Relationship Management, Sales and Business Development. Expertise in Data Resource Management, Team Development, Project Management, Advisory, Development and implementation of complex IT and IS projects. WORK EXPERIENCE

Business Development Manager

StarLink Dubai, UAE (Jan 2014 - Aug 2015)

Upsurging business revenue and raising the company’s market position through defining, developing, negotiating, and meeting the needs of both existing and prospective customers for the company Security Framework includes Users, Network, Applications and Data protection with solutions to cover Access control, Risk management, Advanced Threat Protection and Secure Mobility. Attached is a light version of our portfolio. Seeking out and identifying new opportunities. Using knowledge of the market and competitors to ascertain and develop the company’s unique selling propositions and differentiators in targeted sectors to meet both its short and long term business objectives. Representing the company at trade shows, industry functions and networking events. Work closely with mid and senior level management on business trends to developing new services, products, and distribution channels to pursue and to provide technical knowledge during business planning. Regional Support Manager

StarLink Dubai, UAE (Jan 2013 - Dec 2013)

Managed three business units (Technical Support, Annual Maintenance Contracts (AMC) Renewals and Professional Services (PS)) in Middle East, Africa, Asia and Europe. Formed and developed new policies, procedures and SLA for the Technical Support and AMC Renewal departments to ensure high quality services to customers. Provide expert advice to teams, including negotiation with customers to deliver effective technical services. Meeting the SLA and company goals and to make sure each team’s function remains in compliance with established corporate standards, and to ensure end-to-end lifecycle of customer satisfaction. Develop and maintain good working relationships and communications with other internal teams, vendor and partner, customers. Senior Information Security Consultant

StarLink Dubai, UAE (Jan 2011 - Dec 2012)

Provided technical expertise and training for installing, implementing and maintaining cyber security technology products such as Dell QuestTPAM/IAM/DB/WSM/SonicWall, IPswitch, IBM AppScan/Guardium, MobileIron, FireEye, SafeNet, RedSeal, TripWire/nCircle, Bit9, IronKey/Imation, BlueCoat/Solera, Titus, Gigamon, Ixia/NetOptics Directors/Taps/Bypass Switches/Load Balancers, RSA NetWitness, Venafi, Core Security, Boole Server, Guidance/nCase, Invincea, Infoblox, SpectorSoft, BlueCoat, Arbor, AirPatrol, PaloAlto, Splunk and Websense; following detailed customer installation requirements, and worked with various platforms (Unix, Linux, Windows and iSeries/AS400), databases

(Oracle, Microsoft SQL, DB2, MySQL and Sybase), enterprise systems (Oracle EBS, PeopleSoft, JDE, Siebel, SAP and in-house applications) and compliance (PCI-DSS) as a part of the implementations and support activities for such products. Provided security services to customers such as Vulnerability Assessment and Penetration Testing projects. Senior Network/Systems Analyst

Mott MacDonald Dubai, UAE (Jan 2009 - Aug 2010) Handled Middle East core services and monitored network performance, activity, and utilization as well as servers disk space for all offices in the Middle East region. Migrated Exchange Servers (from 2K to 2K7), and Windows Servers (from 2K to 2K3 & 2K8) for Middle East offices. Maintained Domain Controller, Exchange, DNS, DHCP, FTP, File, Print, Blackberry servers, Storage Technologies (SAN/NAS/DAS) and Backup for Middle East, Malaysia and India offices. Involved in preparing the primary data centre for the MPLS project of Middle East offices, including server room re-design and power requirements, supervising laying fiber optic links and installation of additional Cisco Routers, layer 3 Switches, and ONT devices (Huawei). Carried out testing and reporting about the MPLS status after migrating offices from VPN to MPLS. Engaged in and lead multiple regional projects for Middle East offices such as PGP Data Protection (Encryption) project (IT wise, use performance), Project Information Management System (PiMS) (IT wise, including network, servers, use performance). Created a User Acceptance Testing (UAT) environment for testing purposes.

Network Administrator

Mott MacDonald Dubai, UAE (Oct 2006 - Dec 2008) Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration, routing protocols, and evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, implementation, and testing of equipment; defining network policies and procedures; establishing connections and firewalls; maintaining network performance and securing/upgrading network. Providing support for the virus protection, network monitoring & acceleration (Riverbed), Citrix, GNAT and Check Point, and documenting issues/calls through trouble tickets system (Altiris) daily. Responsible in installing, configuring and maintaining Domain Controller, Exchange, DNS, DHCP, FTP, File, Print, backups, A/V (Video Conferencing over ISDN), Security (Cardax) and IP Telephone (Nortel) systems. Assisted the end-user support team with software deployment and support for engineering software (Oil and Gas, Structure, MEP, Transportation, Infrastructure, Power and Distribution). Conducted training programs for existing and new users and supported A/V (Video Conferencing over ISDN), Security (Cardax) and IP Telephone (Nortel) systems. Muhammad Albasuni Email: ********@*****.*** Cellular: +971-**-***-**** Dubai, United Arab Emirates Page 2 Help Desk Agent

Gulfnet Communications Kuwait, Kuwait (Jan 2006 - Sep 2006) In-charged for the night shifts in the call centre. Recording all calls in a trouble ticket system daily (ERP/CRM). Provided first-line of post-sales telephone technical support of hardware, systems and/or applications for Dial up, DSL and Satellite customers. Responded to queries about installation, operation, configuration, customization, and usage of assigned products, and escalating complex problems to the Remote Support Engineers staff or Field Engineers. Designed/developed a website for the Customer Care Department.

CCNA Instructor

ICCST Cairo, Egypt (Jul 2005 - Sep 2005)

Conducted lectures and lab exercises and arranged daily lesson plan. Provided student materials; documented classroom and student activities/attendance. Assisted students in preparation for the CCNA exam. EDUCATION

Academic

Bachelor Degree, Electronics and Communication Engineering Shorouk Academy Cairo, Egypt (Sep 1999 - Jul 2004) Graduation Project: Excellence, Global System for Mobile (GSM) Languages: Arabic (Mother Tongue) English (Fluent) Japanese (Beginner) German (Beginner) Certificates/Courses

Lead Auditor in ISO/IEC 27001:2005 (Information Security Management Systems)

Lead Auditor in ISO/IEC 20000:2011 (Information Technology Service Management)

Lead Auditor in ISO/IEC 22301:2012 (Business Continuity Management Systems)

Lead Auditor in ISO/IEC 9001:2008 (Quality Management Systems)

Information Technology Infrastructure Library (ITIL)

Certified Information Systems Security Professional (CISSP)

Certified Ethical Hacker (CEH)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified IT Professional (MCITP)

Time Management, Travel Security, Business Ethics

Business Writing

Circles of Protection

Telephone and Communications Skills

Managing Difficult People

Difficult People in the Workplace Environment

The Safe Way to Work

Thinking Creatively

Stress Management Fundamentals

SKILLS

Management / Business Development Technical

Hiring and Management Development, Team Leadership and Supervising, Cross-Functional Technology Teams, Team Building, Development and Motivation, Training and Development, Developing Incentive/Bonus

Programs, Performance Analysis, Time Management,

Executive and Technical Presentations and

Documentation, Business Analysis and Quality

Assurance, Data Resource Management and

Development (Policies / Procedures), Project

Management, Advisory, Development, Problem

Resolution and Process Automation, Benchmarking,

Strategic Planning and Growth, Records and Information Management, Vendor Relations, Sourcing and

Negotiations, Revenue Growth/Expense Management,

Regulatory Compliance, Contract Negotiations,

Budgeting (Capital and Operating), Profit and Loss Management, Documentation and Reporting, Change

Management/Systems Integration/ Release

Management, Feasibility Studies and Analysis, Business Development, Client Relationship Management, Sales Forecasting, Strategic Sales Planning, Strengths,

Weaknesses, Opportunities and Threats (SWOT)

Analyses, Tactical Market Plans, Territory Prospecting, Management and Development, Conducting Executive

Briefings, Customer Trends, Business models,

Competitor analysis, Proposal writing, Developing ideas. Information Technology, Information Security, Data Classification, Mobile Device Management, Mobile Application Management, Mobile Contents Management, Intrusion prevention systems (IPS), Intrusion Detection System (IDS), Governance, Risk Management and Compliance (GRC), Web Application Firewall (WAF), Data Loss Prevention (DLP), Fraud and Incident Containment, Privileged User Monitoring, Web and Email Security, Zero-Day and Advanced Persistent Threat (APT), Penetration Testing and Forensics, Network Architecture, Protocols, Security and Visibility, Distributed Denial-Of- Service (DDoS), Cyber Security and DNS Security, Application Security Testing and Performance Monitoring, Key and Certificate Management, Cloud, Software as a service (SaaS) and Virtualization, Big Data and Analytics, Encryption and Authentication, Access Control and Privileged User Monitoring, Managed File Transfer and Secure Information Sharing, Database Security, Auditing and Monitoring, Next Generation Firewall, Vulnerability and Configuration Management, Critical Problem-Solving, Creating and Mapping Solutions, Product Evaluation and Roll Out, Information Storage/Retrieval, Infrastructure Design, Security Intelligence, Application and Web Development, Antivirus and Antimalware Security, Operating Systems (Microsoft/ Unix/ Linux/ MAC), Expert Troubleshooting, Help Desk Implementation/Development, Client Servers System Design, System Integration Testing, Ensuring Solution Interface, Conflict Management and Resolution, Customer Needs Assessment, Defect Prevention, Multi-platform Networks, Pre-Post Sales/Marketing Support, Microsoft Applications and Services, Telephony Systems, Engineering Softwares and Applications.

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