Management Manager

ABBAS DHANJI *** Rathburn Rd. West, Suite ****

ca.linkedin.com/in/abbasdhanji Mississauga, ON L5B 0C8 416-***-****

***********@*******.***

EXECUTIVE SUMMARY

A hands-on logistics and operations management professional with experience in multiple industries. A track record of exceeding KPI targets to achieve EBITDA target results with a practical approach. Extensive experience in process improvement, key performance indicators, performance management, leadership development, and third party contract relationship management. Core professional competencies and skills include:

Improving customer experience; resolving

customer issues and developing

relationships

Freight management; development and

management of high performing third

party carrier network

Excellent oral and written skill; hosting

presentations for advisory to senior

management

Vendor sourcing and terms of service

contract negotiation

Experience with multiple WMS

applications; SAP and MS Great Plains

with RFID technology

Creating strategic third party vendor

relationships

Statistical data analysis; decision making

and problem solving

Highly skilled with MS Excel; modeling

and analyzing data for operational and

financial purposes

Customs compliance; CTPAT and F.A.S.T.

carrier regulations

Reducing costs and increasing service

levels

Developing performance monitoring

metrics and implementing change for

improvements

Successful track record of facilitating

conflict resolution at all levels of

management

RELEVANT EXPERIENCE

TORONTO 2015 PAN AM and PARAPAN AM GAMES, Toronto, ON July 2015 – August 2015 Manager, Bus System Operations (contract position)

Planned, executed, and managed high secure daily transit system operations for approximately 6,500 athletes, team officials, and media during 2015 Pan Am and Parapan Am games between athletes village, multiple competition venues, airport, and non-competition venues.

Managed accessible high secure transit system operations for athletes with disabilities.

Efficiently managed a team of 30 bus service coordinators and volunteers.

Coordinated high security transport of athletes during opening and closing ceremonies.

Maintained communication and relationships between external stakeholders, and contractors.

Managed through complex and highly uncertain situations with respect to driver shortages, bus maintenance, and detours for traffic delays. COMBINED METAL INDUSTRIES, Toronto, ON April 2014 - December 2014 Operations Manager

Met or exceeded performance indicator targets by directing daily inbound, outbound, and material management processes for ferrous and non-ferrous departments in multiple facilities.

Recruited, trained, coached, disciplined, and motivated a team of 37 front line employees and 2 supervisors to achieve operations objectives.

Interacted with hundreds of public customers daily to improve customer experience by resolving issues, ensuring safety, and building relationships.

Ensured compliance with occupational health and safety, environmental, and WCB/WSIB legislation.

Ensured a high level of product quality through quality control initiatives.

Coordinated preventative maintenance for equipment and liaise with maintenance department to minimize downtime and reduce costs.

Developed, implemented, and managed continuous improvement initiatives.

Reduced number of injuries and incidents by conducting daily safety audits, pre/post equipment inspection audits, and retraining sessions.

Managed labor costs to minimize overtime and maximize productivity.

Maintained a high level of customer service with adherence to material specification requirements.

Worked with senior management team for long term strategic planning projects and initiatives. ABBAS DHANJI

EMTERRA ENVIRONMENTAL, Burlington, ON January 2013 – April 2014 Operations Manager, Central Ontario Region

Measured and analyzed performance to define and improve KPI targets involving labor, fleet, and MRF operations.

Ensured compliance with occupational health and safety, environmental, transportation, WCB/WSIB legislation, and collective bargaining agreements.

Improved customer experience by liaising with municipal by-law officers, and residents of the public to resolve issues and build relationships.

Core member of Ontario bid team to gather and analyze data for operational and financial requirements to prepare RFP submissions to acquire municipal collection and processing contracts.

Developed dynamic production modeling tool to simulate collection operations using MS Excel to arrive at conclusions for resource requirements for RFP submissions.

Reviewed financial budget planning for Central Ontario sites to explore opportunities to achieve or exceed targets.

Eliminated all overtime from residential collection operations by reallocating resources and analyzing historical GPS data.

Increased profitability and operational capacity by rerouting and densifying commercial collections.

Achieved cost savings by implementing processes and improving relationships with fleet maintenance vendors. WASTE MANAGEMENT, Brampton, ON July 2011 – January 2013 Route Manager, Eastern Canada Residential Department

Planned, organized, and directed operations for residential garbage, recycling, and yard waste collection for 50% of the City of Mississauga.

Provided leadership and coaching to approximately 100 unionized staff members to achieve service objectives.

Improved customer experience by liaising with municipal by-law officers, and residents of the public to resolve issues and build relationships.

Ensured compliance with occupational health and safety, environmental, transportation, WCB/WSIB legislation, and collective bargaining agreement.

Reduced number of injuries and incidents by conducting daily safety audits, pre/post equipment inspection audits, and retraining sessions.

Hosted weekly safety meetings based on various corporate safety initiatives.

Ensured productivity targets were met or exceeded using efficiency management and planning tools based on individual productivity, house count, and geographic densities.

Successfully managed operation during 2012 Region of Peel public works strike by achieving all objectives despite limited resources and high level of uncertainty.

OPEX TRANSPORTATION SERVICES, Mississauga, ON February 2011 – July 2011 Operations Manager

Managed daily operations involving driver sourcing, dispatching, payroll, customer invoicing, and information technology management.

Developed business by measuring and analyzing company performance to offer recommendations to decision makers.

Met with customers to assess needs to design, implement, and manage unique customer SOP.

Recruited, trained, and coached a pool of 15 drivers.

Established customer freight rates and driver payout ratio while factoring variable fuel surcharge. AGILITY RECOVERY SOLUTIONS, Mississauga, ON July 2008 – February 2011 Logistics Manager, Agility Recovery Solutions

Managed the transport and deployment of high value technology and satellite dishes in a shared inventory risk model for clients during North American disaster declarations for business continuity services.

Managed complete corporate logistics functions involving customs compliance, 3rd party transportation management, inventory management, and warehousing.

Improved customer experience by analyzing unique customer delivery requirements and site specific limitations.

Developed and managed 3rd party freight carrier network for LTL, FTL, air, and local same day delivery shipments.

Reduced overall freight costs and improved service levels by developing strategic relationships and measuring KPI performance.

Eliminated all customs clearance related delays by developing relations with customs brokerage vendor, establishing back end transit buffers, and obtaining C-TPAT certification.

Improved security of shipments in transit by developing new methods to store and handle equipment while in transit.

Core member of project team to develop and implement new inventory management system software for inventory optimization.

Reduced inventory shrink by approximately 95% through implementation and management of continuous inventory cycle counts.

Reduced ongoing inventory shrink by 100% through establishing post disaster/test inbound inventory verification process.

Core member of facility relocation project team for new Canadian testing and warehousing facility. ABBAS DHANJI

HILTI CORPORATION, Brampton, ON April 2005 – July 2008 Operations Supervisor, Toronto Distribution Center

Exceeded distribution KPI targets by directing daily workflow involving inbound, outbound, and inventory management processes.

Achieved highest level of distribution center productivity within North American network by leveraging individual productivity measurements.

Increased width and depth of staff skill set across the distribution network by developing cross training grid and warehouse associate training guide.

Worked with 3rd party carriers to resolve customer shipment problems.

Reduced inventory shrink by approximately 75% through implementation and management of continuous inventory cycle counts.

Improved distribution center relocation projects by sharing best practices in planning sessions and participating in multiple relocation projects.

Improved customer service levels by standardizing Fleet Management process through collaboration with global Fleet Management team.

Enhanced warehouse associate productivity by integrating collect freight shipments with WMS. EDUCATION

GEORGE BROWN COLLEGE, Toronto, ON July 2006 – May 2008

Diploma in Logistics and Supply Chain Management

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