Sales Developer

Venkata Dharanesh BabuAkkem

Phone: ***-***-****Email:***********.*****@*****.***

SUMMARY

•Over 7+years of experience in Sales force.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and manufacturing.

•Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.

•Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.

•Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.comEclipse IDE and integration tools like Apex Data Loader.

•Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.comIDE, SOQL, SOSL

•Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.

•Knowledge on Big machines.

•Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.

•Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

•Experience in Sales cloud, Service cloud, Partner portal and Customer portal.

•Having Administration experience on CRMApplications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.

•Strong knowledge on Agile, water fall methodologies.

•Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

•Excellent technical, written and verbal skills.

Education:

Bachelors in Information Technology from A.P India

Certifications:

Salesforce.com 401 AND201 Certified

Salesforce Technologies

Salesforce CRM, Apex Triggers, Apex Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management, Custom Objects, custom settings, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools

Force.com IDE, Sublime Text 3, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, AppExchange, workbench, SOQL Explorer, Rally, Ant.

Languages

Apex, Java, SQL, HTML, XML, CSS, PHP, JavaScript.

Databases

My SQL

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Client: American Express, Phoenix, AZ April 20, 2015-Present

Role: Salesforce Engineer

Responsibilities:

Gathered and analyzedbusiness requirements from Product Backlog to design a better solution for the existing configuration and implementing new features as enhancements.

Worked on standard objects like Accounts, Contacts, Opportunities.

Created multiple Record Types and page layouts to show different fields on the UI for different users of various countries.

Used translate workbench to create translations for the customizations of the application to support different global users.

Created custom labels and their translations and used them in the Visual force pages.

Worked with the downstream systems in configuring the certificates using Certificate and Key management in Salesforce.

Created Approval Processes as per the business requirements.

Worked closely with the ETL team and helped them understanding their scope in various requirements and also helped them in creating their ETL Scripts.

Worked on Process Builder creating multiple actions on a single object as per the requirement.

Worked on Force.com Sites.

Used Data Import Wizard and data loader for data imports into Salesforce.

Worked on Developer Console and Workbench for executing SOQL queries, line by line code coverage for test classes and to execute batch class or any piece of apex code from anonymous window.

Worked on Modularizing complex classes into smaller classes by creating Utility Classes.

Worked on Batch Apex and Schedulers to mass update records in production based on the business requirement.

Worked on creating new Visual force pages/components and Apex classes and worked on enhancing the existing classes and pages to meet the functionality of the business.

Enhanced the existing Web Service Classes to include new functionality.

Involved in Code Reviews.

Trained other developers on how to use “Rally”.

Attended Daily Stand up meetings and participated in other Sprint related activities like Backlog Grooming, Sprint Planning, Retrospectives, Show and Tells etc.

Used ANT Migration Tool to push code components from one sandbox to another.

Provided on going salesforce.com maintenance support and administration services.

Environment: Force.com Platform, Eclipse Luna 4.4, Apex, Visual Force, Approval Process, Workflow Rules, Email Templates, Email Alerts, Process Builder, Mavens mate, Ant Migration tool, Subversion, Rally.

Client: American Express, Phoenix, AZ April 21, 2014-April 10,2015

Role: Sr. Salesforce.com Developer/Administrator/Analyst

Responsibilities:

Requirement Gathering and Analysis, Task Analysis and Deriving Estimates, Finding business growth opportunities.

Solution Design, Creating Functional Specifications, High level and Low Level Design, Test Plans, Code Reviews, Technical training and mentoring, Technical Input for building new work pipeline.

Worked closely with Business Users in improving their business processes by suggesting the best practices that are possible through Salesforce.com- the world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Extensively worked with custom objects, custom fields, custom settings, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.

Worked on Salesforce.com Development by developing the presentation layer in Visual force and business logic in Apex Programming by creating/using the Classes, Triggers, Controllers, components, Batch Apex and Web Services API.

Worked extensively in the creation of public groups/wrapper groups, sharing rules and settings.

Involved in the Modularization of complex classes into smaller components.

Involved in the creation of various reusable visual force components.

Worked extensively on Administrative tasks like creating Profiles, Roles, Users, Page Layouts and updating the Permission sets for all the Profiles and Users.

Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Worked on bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Workbench, Apex Data Loader and Import Wizard.

Worked as a Scrum Master whenever required by conducting Daily Stand up Meetings, Conducting Show N Tell, Retrospectives and Setting Up meetings with Business Users for Requirement gatherings.

Providing support to Day-to-Day issues.

Environment:Force.com Platform, Eclipse 4.4, Apex, Visual Force, JavaScript, JQuery, SOAP, Rest API, WSDL, XML, Force.com Data Loader, workbench, SOAP UI, Email Services, Email Templates, Rally.

Client: Visa, Austin, TX Jan 2013 – April 2014

Role: Sr. Salesforce.com Developer

Responsibilities:

•Preparation of design documents of various silhouette application based on gathered requirement.

•Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.

•Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

•Implemented Web-to-lead to track and solve leads from the website.

•Created different Workflow rules and Approvals for various campaign processes.

•Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

•Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

•Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.

•Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.

•Developed and configured various Reports for different user profiles based on the need in the organization.

•Created email templates and inbound emails using Visual force for the clients and customers.

•Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

•Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

•Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Client: SITA, Atlanta, GA Apr 2012 – Dec 2012

Role: Sr. Salesforce Developer/ Analyst

Responsibilities:

•Used the sandbox for testing and migrated the code to the deployment instance after testing.

•Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

•Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the visual pages.

•Implemented/Implementing Security Settings and configured profiles and permission sets

•Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

•Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity

•Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.

•Involved in UI and DB Design for Mobile application

•Involved in SharePoint to Salesforce Automation Process (SAP) integration.

•Involved in replication of Salesforce CRM data to SharePoint

•Involved in architectural discussions around real time synchronization of SharePoint Document libraries with Salesforce content Libraries

•Created and used Email templates in HTML and Visual force.

•Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

•Worked on the security level setting in the company for all the levels.

•Used force.com connects to interact Salesforce with lotus notes to insert contacts and add the emails and also integrate the chatter with same time (a feature for messaging within lotus notes) which is used within SITA.

•Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

•Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

•Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization

•Responsible for setting up webservice integrations

•Implemented Inside sales telephonic plug-in application implementation

•Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visual force Controllers, Sandbox data loading, Data Loader, SQL

Client: HSBC, Dallas, TX July 2011 - April 2012

Role: Salesforce Developer/Administrator

Responsibilities:

•Performed the roles of Salesforce.com Admin and Developer in the organization.

•Interacted with various business team members to gather the requirements and documented the requirements.

•Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

•Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management,

•Developed complex workflows and approval processes for automating business logic

•Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.

•Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.

•Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

•Configured federated login to ensure that single sign on in implemented across the company

•Enabled Salesforce connections between partner sales force orgs and the client’s org.

•Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

•Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

•Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

•Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment:SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Client: Bain Capital, Boston, MA Sept 2010-Jul 2011

Role: Salesforce.com Developer/ Analyst

Responsibilities:

•Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

•Performed the role of Salesforce.com Developer in the organization.

•Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

•Developed several Triggers, Apex classes and Visual force pages as part of the application development.

•Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

•Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

•Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

•Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

•Created various profiles and configured the permissions based on the organizational hierarchy requirements

•Customized tabs for different business users groups and business centers.

•Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

•Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.

•Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

•Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

•Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

•Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

•Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

•Installed and maintained AppExchange apps such as Experian QAS, Smart sheet and Zuora.

•Used the sandbox for testing and migrated the code to the deployment instance after testing.

•Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

•Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API

Client: DhruvSoft Inc., Hyderabad, India May 2008 – Aug 2010

Role: Software Engineer

Responsibilities:

•Analyzed the requirements based on business data and user requirements.

•Implemented the modules using Model View Controller (MVC) design pattern

•Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.

•Wrote a controller Servlet that dispatched requests to appropriate classes

•Developed GUI related changes using JSP, HTML and client validations using Java script.

•Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP

•Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.

•Used JDBC to communicate with database.

•Deployed the application on Tomcat server at client locations.

•Dealt with code versions using CVS.

Environment: Java 1.4, Servlet, JSP, HTML, Java Script, CVS, Apache Tomcat, Eclipse, MySQL.

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