Customer Service Insurance
Resume:
TAMMY WOMACK
Chicago, IL 60643
*********@*********.***
EMPLOYMENT
HANOVER INSURANCE COMPANY, Itasca, IL
Senior Marine Technician - February 2010 – February 2015
Inland Marine Department
Processed documents and requests received for Inland Marine/Commercial Property policy issuance, renewals, cancellations and reinstatements.
Determined and calculated premiums for input into rating system according to established company procedures in a timely and accurate manner, which allows the Operations Department to consistently meet and exceed monthly forecast goals.
Communicated with underwriters, underwriting assistants and occasionally agents for additional information or instructions regarding new business, renewals, quotes, and endorsements.
Assisted underwriters and / or Team Leads by processing loss control requests in a timely manner. Handling rush endorsement items that need to be completed in a 24 hour turn-around time frame.
Maintained current knowledge of Business Center goals regarding underwriting /various lines of coverage/ rating procedures and system changes.
Reviewed all transactions processed for accuracy
Managed policy renewal scrubbing for various branches/regions
FIREMAN’S FUND INSURANCE COMPANY, Chicago, IL
Customer Service Representative/Underwriting Technical Assistant - June 1997 – July 2008
Commercial Operations Division
Processed policies for many profitable books of business enabling the Chicago Region to consistently meet monthly customer service and processing service level agreements.
Supported underwriters with:
opolicy documentation reviews, determining applicable regulations, procedures and special instructions, leading to meeting the needs of agents and their clients and
osuperior support services, including new business, renewal, and endorsement processing…consistently meeting established service expectations/goals.
Provided technical assistance in creating test quotes for new commercial insurance programs, enabling the Midwest Region Program Underwriting Director to present competitive proposals to agents….with the goal of obtaining potential new profitable accounts.
Handled cancellations and reinstatements of policies, as well as premium error notifications, within established parameters.
Issued policies through applicable systems, including booking premium on a monthly basis.
TAMMY WOMACK
11500 South Watkins Ave ●Chicago, IL 60643 ● 773-***-****●*********@*********.***
EDUCATION
Associate Degree, Liberal Arts
Robert Morris College, Chicago, IL
PROFESSIONAL DEVELOPMENT
Numerous on-line insurance customer service and processing courses; Fluent in Spanish
TECHNICAL SKILLS
Word, Excel, Lotus Notes, Outlook
Numerous commercial insurance processing and rating systems
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