Customer Service Representative

MARSHA M AUSTIN

Kansas City, Missouri ***** • 816-***-**** • acrq5x@r.postjobfree.com

Professional Summary

Detail-oriented Paralegal with a demonstrated commitment to excellence, ethical processing and client confidentiality

Skills

Legal correspondence preparation Answer Phones

MS Office Filing

Knowledge of Legal Terminology Photocopying

Adapting to learn Legal Procedures Arranging and Distributing mail

Customer Service Typing of Legal Documents

Work History

Validation Technician 06/2004 to 02/2005

American International Group – Olathe, Kansas

Proofreading of auto claims, medical reports and legal documents Entered personal information of name, date of birth,

social security number and date of injury Customer Care Information Center -CCIC - American International Group -

Olathe, KS Assist callers with information pertaining to worker\'s compensation claims or Commercial auto claims

Research requested information pertaining specific claims A&H Educational Markets Controller - American International

Group - Olathe, KS Set up insurance claims for K-12 and College students.

Paralegal 10/2001 to 03/2004

Wagoner Bankruptcy Group – Kansas City, Missouri

Prepared Chapter 7 and Chapter 13 Bankruptcy Schedules File Legal Documents Answer phones for busy attorney\'s

office Typing legal documents Provide Customer Service Filing Photocopying.

Customer Service Representative 07/2004 to 02/2005

American International Group – Olathe, KS

Assist callers with information pertaining to worker's compensation claims or commercial auto claims, and research requested

information pertaining to specific claims.

A&H Educational Markets Controller 06/2004 to 11/2014

American International Group – Olathe, KS

Set up insurance claims for K-12 and college students.

Education

Bachelor of Science: Paralegal Studies Current

National American University - Independence, Missouri

Paralegal Studies: Continuing my education in learning different aspects of becoming a Paralegal such as: Professional Ethics

of a Paralegal, Civil and Criminal Procedures, Pre-algebra and Introduction to Algebra, Family Law, Medical Terminology,

Introduction to Law, Business Law, English Comp I, Psychology, Human Growth and Development, Strategies for Success and

Micro Economics Legal Writing I, II, and III, Domestic Relations

Associate's Degree of Applied Science: Paralegal Studies 4/1994

Kansas City College of Legal Studies - Kansas City, Missouri

Professional Secretarial Certificate in Secretarial: 3/1984

Kansas City Business College - Kansas City, Missouri

References

References Available Upon Request

Contact this candidate