Customer Service Microsoft Office

Yolanda E. Smith

*** *. *** **

Palmdale, CA ****0

Email ************@*****.***

Cell 818-***-****

OBJECTIVE

Seeking a position with a company where my experience, skills with compliance and processing will be utilized effectively.

SUMMARY OF QUALIFICATIONS

Over 12 years of progressive, comprehensive experience as an Accounting Professional. Demonstrates the ability to effectively coordinate and meet deadlines. Noted for a positive rapport with co-workers, business partners, and clients.

SELECTED ACCOMPLISHMENTS

Recognized for being a model associate by demonstrating the company’s core values

Exceptional performance on assisting with closing a 3+ year project

EXPERIENCE

2013 to 2015 Bank of America Home Loans Westlake Village, CA

LAS MFG-Remediation – Mortgage Servicing Specialist II

Responsible for reviewing and researching data to assure accuracy of the permanent documents for FHA and MHA loans in order to board Trial and Permanent loan Modifications and report to US Treasury for incentives.

Wrote Policies and Procedures for the Aged Trial Research process

Train associates on Procedures, Research MHA and FHA Aged Trials information in order to board Trial Loans as Perms and report those loans to the US Treasury for incentives

Research Duplicate SSN Tracking and report/submit to IR2

Research Dodd Frank Certifications and signed documents to, from and by the borrower

ROR search to reassure the information entered in the system is accurate

Work special projects that consist of calculating Pre and Post Mod Ratios, PITIA payment, DTI31% and other pertinent information regarding Trial and Perm Modifications

2011 to 2013 Bank of America Home Loans Woodland Hills, CA

Foreclosure Lookback – Foreclosure Specialist

Responsible to validate accuracy of the fees and/or penalties assessed, whether or not loss mitigation procedures were correctly executed within applicable state and federal laws and that all required procedures were followed.

Conduct a complete review of the file to ensure all default timeframes were processed accurately

Review to determine if ownership of the Note and mortgage was properly documented when foreclosure proceedings were initiated and document any exceptions

Determine if the foreclosure proceeding was processed in accordance with applicable state and federal laws, to include SCRA and US Bankruptcy Codes, and document any exceptions

Validate that fees and penalties charged and assessed are reasonable, customary and within the applicable state and federal laws, and document any exceptions

Determine if there is evidence of a direct relationship between loss mitigation procedural errors and potential harm to the borrower

All files will subsequently be reviewed and dispositioned by an independent consultant

2006 to 2011 Bank of America Home Loans Woodland Hills, CA

Corresponding Lending – Research & Adjustment Rep II

Performed all duties relating to processing checks and wires for clients and borrowers.

Research information for unidentified and missing checks and wires

Process incoming and outgoing checks and wires within Service Level Agreement (SLA)

Ran queries and prepared reports for management

Resolved and made corrections to any unbalances or deficiencies

Process Unfundings, Negative Fundings, returned wires and manual wires issues

Proactively maintained client/seller’s contact list for the department

Trained new employees to perform account verifications and corrections

Performed a variety of duties while assisting urgent borrower escalations and clients requests

Ability to handle multiple functions concurrently

2003 to 2006 Heritage Landscape Canoga Park, CA

Payroll/Human Resources Assistant

Performed all duties relating to processing payroll for 900+ employees

Prepared job cost/labor reports by accumulating data including hours worked, taxes, commissions, and reimbursements

Determined payroll liabilities by calculating employee’s federal and state taxes, garnishments, workers compensation payments and employers social security

Communicated with Management to guarantee timely payroll submission

Performed accurate data entry for all new hires, terminations, insurance coverage and job titles while maintaining and protecting employee’s information

Maintained payroll operations by following policies and procedures; updated and implemented changes as needed

EDUCATION

2002 Newvbridge College Burbank, CA

Diploma

Completed training covering all aspects of business. Curriculum included: Business Communications, Customer Service, Leadership, Sales Strategies, Time Management and computer software.

2002 Victory High School Van Nuys, CA

Diploma

SKILLS: Microsoft Office, Lotus Notes, Internet, 10 key by touch, AC2000, AS400, SQL, ADP Systems.

SPECIAL SKILLS: Excellent communication, interpersonal, and written skills. Proven ability to maintain confidentiality. Demonstrate the ability to cope with changing environment. Detail oriented, results driven and self-managing.

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