Customer Service Microsoft Office

Margaret M. Roth

**A West Willard Avenue

Norwalk, Ohio 44875

Phone: 419-***-****

Email: ************@*****.***

Objectives

One of my goals has been to receive a college education in the Computer field. In May 2015 I achieved that goal by graduating from Bowling Green State University-Firelands by earning an Associate degree of Applied Business in Computer Science Technology-Computer Networking Specialist. I am excited accomplishing my next goal, by starting a new career where I will have the opportunity to help others by using my skills and qualifications.

Education

BGSU Firelands Campus. Huron, Ohio

Associate of Applied Business: Computer Science Technology-Computer Networking. Bowling Green State University-Firelands College, Huron, Ohio.

Certified in Cisco Security, Switches, Routers, and Cabling

Certified Webmaster: HTML and XHTML

Microsoft Office: Word, Excel and Power Point.

Operating Systems: Windows XP, Vista, 7, 8.1 and Linus/Unix

Basic Experience in Windows Server 2008.

Some Server Software Experience

Visual Basics

C++

Some Active Directory Maintenance and Group Policy Support

Windows domain networks

Some Desktop PC, Laptop and Applications Support

Some End-User Support Experience

Basic Understanding of IP Addressing, VLANS and Subnets

Norwalk High School. Norwalk, Ohio

High School Diploma

Experience

Olive Garden Sandusky, Ohio

Server:

Take care of each guest’s order to insure a positive dining experience.

Going beyond what the guest expects.

Organization skills

Customer service

Communication skills

Kalahari Nia Center Sandusky, Ohio

Events Bartender

Bartender: For Banquets and various Private parties.

Providing excellent customer service, insuring a positive guest experience.

Organization skills.

Communication skills

Excellent Customer service

Skills/General Information:

Working knowledge of personal computer repair upgrading, programming and maintenance.

Excellent customer service and interpersonal communication skills.

Organized with special attention to detail.

Ability to work independently as well as with a team.

Strong organizational skills.

Reference List

Thomas Welch, NASA Glen Research Center, Software Developer, Castalia Ohio. 419-***-****

Lisa Makovic, The Loft, Assistant Manager, Greenville NC. 252-***-****

Sherry Missler, BackOffice Associates, Data Analyst, Norwalk, Ohio. 419-***-****

Contact this candidate