Customer Service Sales
Resume:
Shamrika Horton
Balch Springs TX 75180
********@*****.***
Objective
Seeking the position of a Customer Services Sales Representative in a reputed organization to improve in various aspects and benefit the company in turn. The transferable and interpersonal skills earned from my previous work experience can benefit me in my prospective work
Experience
October 2010 - PRESENT
Fully Relied On God Inc. Owner/Designer
●Oversee the daily operations of employees .Drafting contracts based on sales and services of the clients order.
●Assist clients with planning, designing and staging events
●Implementing the marketing and advertising of monthly sales via social media and email marketing. Attend networking events promoting the services of the company
●Handle cash flow management for all projects along with the Accounts Receivable
●Provide vendor research for the best product and inventory for the company dba business.
October 2014 - Present
Encore Merchant Services Outside Territory Account Manager
●Follow up on leads provided directly from call centers and networking events
●Prospect external sources such as association relationships, centers of influence and vendor relationships among others.
● Identify and solicit new revenue growth opportunities.
● Develop and maintain relationships with existing accounts and banking centers/key bank partners
● Successfully schedule and manage appointments with clients.
● Attain monthly sales quota.
● Self-source outside referrals and leads.
September 2012 - April 2013
Time Warner Cable Customer Services Representative
●Schedule product installations and service appointments
●Use computerized billing system to obtain service availability dates and to schedule appointments
●Inform and aggressively market all cable services to customers in order to maximize sales of company products and services
●Use transition statements as a selling technique.
●Troubleshoot service and equipment problems over the telephone with customers to resolve their issues or escalate to next level when needed
●Interact with peers, supervisors, and managers across departments to resolve customer issues review billing statements with customers and compute costs associated with the statement
●in order to resolve discrepancies and to answer questions
●Adjust customer billing statements on the computerized billing system when a service-related problem has occurred
●Use empowerment skills to analyze situations in order to resolve issues
●Follow scripts, policies and procedures as established by department guidelines
●Effectively use tools provided
May 2011 - August 2012
Horseshoe Casino Cage Cashier
●providing prompt, friendly, and courteous service to all guests
●processing checks, credit card advances, and point of sale debits
●Answer guest questions provide directions in a prompt courteous and efficient manner.
●Maintaining all funds entrusted to me on each shift; cashing checks and converting gaming checks, coupons, tokens, and coins for gaming guests;
●supplying currency, coin, and gaming checks to other departments as needed;
●making credit inquiries, performing credit checks, and making other related functions necessary to process new check cashing applications;
●counting down bank or window at the end of each shift and reconciling to the cage accountability or window impressment;
●performing all transactions with guests in a confidential manner;
●creating teamwork by helping co-workers with essential functions;
November 2010 - December 2011
Wal-Mart Customer Service Cashier
●Cashing payroll and government issued checks
●Processing money grams to different location within the United States and overseas
●Cash out vendor payments from product deliveries
●Routinely handling large amounts of cash on a daily basis
April 2005 - December 2009
At&t Telecom Small Business Customer Services Sales
●Provided solid account setup and maintain accounts receivable
●Assisted clients with billing issues and services while ensuring quality client services and appropriate levels of care
●Made and received calls with the intent of promoting or selling company products and services Responsible for researching and resolving complaints to ensure the customer retention and satisfaction
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