Customer Service Administrative Assistant

JacintaM.Jeffrey acrq14@r.postjobfree.com

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Objective: Customer Service-oriented team player seeking to secure the ideal position for employment, advancement, and growth opportunities Work Experience

Summer Program Administrator

Youth Opportunities Unlimited, Cleveland, OH

June, 2015 – August, 2015

Resolve problems at worksites according to youth employee and worksite manager satisfaction

Maintained records of youth and employer contacts and enter information into computer system on a timely basis

Assisted in conducting youth program orientation

Reviewed and collected youth time sheets and administrative forms to detect and rectify mistakes

Monitored youth at worksites at least 3 times throughout the week

Submitted reports and paperwork as directed by supervisor and program manager

Screened youth for program through reviewing of applications and interacting with youth participants and their parent/guardian

Sales Representative/Independent Contractor

AppStar Financial, San Diego, California

2015

Guaranteed client proficiency in use of new equipment

Arrived to pre-scheduled appointments punctually

Applied training session fundamentals for future success

Built rapport with business owners to gain trust

Assured client satisfaction by addressing all questions and concerns

Developed canvassing plan to obtain additional business leads Income Tax Preparer/Administrative Assistant

Jackson Hewitt Tax Service, Euclid, OH

2006 - 2008

Assessed and met clients’ tax needs

Maintained client confidentiality guidelines

Assumed receptionist/administrative assistant duties as required

Upheld tax regulations and privacy laws

Established Public Relations with local businesses

Developed the ability to work in a fast paced environment

Simplified customer information regarding financial products, fees, and regulations Page 2

Jacinta M. Jacinta acrq14@r.postjobfree.com

216- 383-1193

Instructional Aide

Hope Academy High School, Cleveland, OH

2005 - 2006

Reinforced daily classroom activities

Substituted teaching for various subjects

Addressed students' questions and concerns

Supported conducive classroom environment

Administered impromptu tasks when necessary

Office Manager

V & B Beauty Supply, Dayton, OH

2005

Managed orderly and functional office environment

Fulfilled general office duties such as sending faxes and customer interaction

(received phone orders, in-person order distribution, and customer inquiries)

Executed estimate formulation, order fulfillment, and invoice creation

Maneuvered Microsoft applications to create business documents Education

Bachelor of Business Administration, Concentration in Financial Services The University of Toledo, Toledo, OH, Graduation: August, 2007 Regina High School, South Euclid, OH

Awards & Affiliations

1st Place, Most Tax Returns Completed for Division & 2nd Place for Gold Guarantees for Division, Jackson Hewitt; Member, American Public Health Association, 2012 - 2013; Volunteer, Cleveland Clinic Foundation

Skills

Customer Service, Public Speaking, Strong Willingness to Learn, Detail-Oriented, Adaptable, Highly Proficient in Excel and Microsoft Word, Mathematically Inclined, Great Communicator (Written and Oral), Proficient in Access and PowerPoint, Keyboarding, Copy-Making, General Office Documents, Fundraising

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