Customer Service Data Entry
Resume:
Gail Wooten
Dallas, TX 75236
*******@**********.***
Objective: To be in a challenging position and utilizing my experience and expertise to allow me the opportunity for growth
Experience:
BNY Mellon
4/5/13- 9/1/15
Data Entry Remittance Processing
Responsible for data entry of detailed payment information from remittance documents according to customers specifications and keying checks in an accurate and timely manner.
Aegis Communications Group
12/8/2012-1/31/2013
Customer Service PDP
Received inbound calls from elderly consumers in regards to their prescription drug plans. Assisted with a variety of issues, including but not limited to medication rejections from the pharmacy, billing issues, coverage determinations, explanation of benefits, medication pricing and updating address changes.
Aegis Communications Group
9/10/2012-12/7/2012
Customer Service TeleSales
Worked in the Prescription Drug Plan Telesales department. Accepted inbound calls from consumers inquiring about Medicare coverage. Educated and enrolled consumers in Medicare Prescription Drug Plans for annual enrollment period. Provided consumers with copay options for medications.
AT&T Mobility
2000-2009
Customer Service Representative-Credit and Activations Department
Handled inbound calls from agents to activate cell phones. Responsible for running credit checks, analysis review of credit, upgrades, and rate plan changes. Maintained knowledge of all company products, services, and promotions in a call center environment.
2009-2011
Customer Service Inbound Collections Calls
Received inbound calls for account payments and payment arrangements for customers. Resolved a wide variety of issues and request for customers concerning services, products, billing, equipment, claims, and reports. Utilized different operational systems and screens relating to the customers’ needs. Provided courtesy and professionalism to resolved customers issues with one call resolution.
Education: High School Diploma
Cedar Valley College
Skills: Customer Service, Data Entry, General Office experience, Microsoft Office, Microsoft Outlook, Clairify, Telegence
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