Customer Service Assistant

Yvette Amuah

***** ***** ******* ******

Tel 301-***-****

*******@*****.***

OBJECTIVE

Reliable, Service-focused Nursing Assistant with excellent patient-care. Compassionate and technically skilled in attending to patients in diverse healthcare settings. First Aid and CPR certified.(Current). Am also a very good skilled Customer service Representative and very Dependable.

SKILLS

Privacy / HIPAA Regulations

Providing Care and Comfort

Multi-tasking

Supporting personal hygiene and daily living needs

Strong verbal and concise written communication skills

Interpersonal skills such as empathetic care and compassion

Lifting, Positioning and Transferring Patients

Bedside Manner

Infection Control

Efficient ability to record important signs that incorporate respiration, body temperature, pulses, and blood pressure

Transporting Client from One Unit to Another

CLINICALS AS A TRAINEE

Genesis HealthCare - Spring brook Center, Maryland

Certified Nursing Assistant

Provide high-quality patient care as in-demand for CNA within Nursing Home care settings

Assist clients with activities of daily living including helping with meals, bathing, dressing and grooming Maintains patient stability by checking vital signs and weight, recording intake and output information.

Protects organization's value by keeping patient information confidential.

Assess patient status (conditions) and notify physicians of clinical changes

Competent knowledge about infectious disorders and elementary methodologies employed for infection control

EMPLOYMENT

NURSES ON CALL

Patient care safety

Activities of daily living

Confident and motivational

Privacy / HIPAA Regulations

Medication Administration

Excellent Customer service skills.

Vital signs and patient monitoring.

Preserve patient dignity and minimize discomfort while

Carrying out duties such as bedpan changes, diapering, empting drainage bags and

Bathing.

EDUCATION & TRAINING

Cambridge Nursing Assistant Academy, – Hyattsville, MD

Certificate: Certified Nursing Assistant 2015

Certificate: Geriatric Nursing Assistant

CPR/First Aid

Archbishop Porter Girls- Ghana, West Africa

High School Diploma 1994

REFERENCES:

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