Change Management- Requirement Analyst

Maria Carolina Diaz

**** ********* ******* **.

Valrico, FL 33594

Cell Phone 407-***-****

*************@*****.***

Experienced, accomplished, analytic and result oriented Computer Engineer who combines strong technical and functional skills interested in working in Business Requirement analysis, Change Management / Project Management area.

QUALIFICATIONS

Change Management

Business analyst

Project Management

Strong analysis skills

Process modeling

Test planning

Troubleshooting skills

Strong organizational skills

Team player

Fluent in English, Spanish

End to End testing

SDLC

PROFESSIONAL EXPERIENCE

CITIGROUP INC

Change Management Team Lead - Requirement Analyst Aug-2008-March-2015

Basel Financial Reporting Operations -Lead Implementation and Operation of Basel Source System Change Control process to allow a structured roll out of Source Systems Applications changes with regards impact evaluation, planning and testing. The process consisted mainly in the collection of planned changes, proper/timely impact assessment, testing coordination, communication and agreement with all levels of the organization, established escalation and Monthly prioritization process.

90% Decrease of Month End production issues caused by Source Systems Implementations

Minimized the risk of having UAT-schedule/requirement gaps between Systems, which could potentially impact testing and roll out plans.

Increased the visibility of the Global Basel Application by engaging 80+ Source Systems Application representatives in the process and having monthly forums to discuss status of new and existing changes and coordinate further actions.

In addition, performed the requirement analyst role as part of the Requirement Delivery Management process- Activities included: Creation of business requirement document, engage business owners in the process, approval of test case scenarios coordination, approval of test results coordination with required follow ups

Data Monitoring Lead Dec 2004-Jul 2008

Latin America Financial Systems Operations - Lead the Implementation and Operation of Daily Financial Data Acquisition, Monitoring and Validation process. Ultimate goal of improving the quality and veracity of Local and Corporate reports. Activities included: Daily generation of exception reports, follow up and determination of root causes, action plans and resolution of issues on time. Monthly report provided to the countries and technology teams with detailed information of pending, closed and escalated issues. Active participation on Process Optimization initiative as a key component of the Best in Class Financial Systems regulatory reporting

DYNAMIC HEALTHCARE TECHNOLOGIES -CERNER DHT

System analyst Radiology/Lab Systems Jan 2002-May2003

Provided technical/system support services to radiology and lab Clients - Activities included installation, configuration, and testing. Managed incidents until resolution. Provided sales and marketing support.

System Administrator IMAGING- Medical Records Aug 1996-Jan 2002

Specialist on input processing and imaging/work flow implementations. Provided functional and technical services to IBM Medical Records Plus /400 and Record Plus document Imaging system. Completion of off-site projects that involved implementation on AS/400, Windows NT, 2000 and OS/2 platforms. SQL server installations, configuration, maintenance and tuning, hardware installation/configuration and testing of scanners. printers, and desktop PC’s . Provided technical and functional education at client site. Provided technical and functional services to healthcare facilities on IBM’s Medical record plus 400 and record plus imaging systems

IBM-VENEZUELA

Database System specialist March 1989-Oct 1994

Specialized on DB2 on mainframe and CS platform .Installed configured and supported DB2 and developed human resources application using CSP language based on SQL. Provided customer and sales support. Conducted presales and support activities including demos and education

3C CONSULTATION AND COMPUTING COMPANY

Systems Analyst programmer Jan 1987-Dec 1988

Developed the accounting system software for small business. Developed and implemented Insurance system to monitor claims

TECHNICAL SKILLS

SQL, Sybase, MS Office (Word, Excel, Project, PowerPoint, Access), Blue Print, Share Point portal, Visio. Window NT Server, printers, Simplex /duplex scanners

REFERENCES:

Kelly Black- (Supervisor my last position at Citigroup) 813-***-**** (cell)

Roberto Bettaglio (Supervisor in previous position (Data Analyst) at Citigroup) 813-***-**** (office)

Peter Castillo (Co worker) 201-***-**** (cell)

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