Manager Quality

Kevin Kendryna

McGregor, Texas *****

Cell: 520-***-**** **********@*****.*** www.linkedin.com/in/kevinkkendryna

Dynamic, Results-oriented Senior Quality Engineering Manager

Recognized as subject matter expert and change management leader serving as primary quality system focal point

on complex systems, software, hardware, design development and manufacturing issues.

Lead managers, suppliers, engineers and technicians by example and inspire pursuit of quality, continuous improvement and technical performance throughout organizations. Skilled at managing Quality personnel performance and development activities in both hardware production and software development environments, implementing supplier initiatives, ensuring compliance to Quality Management System (QMS), improving deliverable products, managing customer relationships, and partnering with factory and program leaders through all product life cycle stages. Use solid reporting and analysis tools to ensure delivery and reduce, eliminate and prevent product defects and to maintain robust processes.

Professional Experience

HONEYWELL Integrated Supply Chain Aerospace Quality HQ, Tempe, AZ 2013 – 2015

Manager Senior Engineering QA (Customer Quality Manager)

Directed development and use of company best practices in design and manufacturing of aerospace, defense, missile and munitions products. Applied Lean and Six Sigma methodologies to develop and maintain customer-focused quality (Zero Escape) improvement plans. Managed matrix of globally diverse teams, communicated with senior management, and solved complex problems with incomplete information.

Partnered with customers in determining appropriate quality requirements and processes by applying advanced technical experience across multiple programs and products.

Decreased customer (Boeing, Raytheon, Lockheed Martin and international customers) escapes from 888 in 2013 to 62 in 2014 by interfacing across business units and suppliers to implement preventive measures that ensured zero escapes before delivery.

Conducted DO-178C and DO-254 gap analysis of software / complex electronic hardware (firmware) engineering life cycle processes and necessary activities that enabled successful compliance.

Led change management strategies that drove performance improvement by focusing on causes of escapes and developing quality improvement plans to implement systemic fixes.

Collaborated and communicated effectively with ISC Aerospace and Defense Quality HQ, Quality Directors / Site Managers, and key stakeholders across corporation, business functions and product lines resulting in removing additional burden on sites to maintain previous time-consuming customer-specific quality improvement plans.

Built and maintained effective business relationships with DCMA, defense missile and munitions customers that alleviated customer quality concerns and increased awarding of new business orders.

RAYTHEON INTEGRATED DEFENSE SYSTEMS, Keyport, WA 2011 – 2013

Manager III QA Engineer (Quality Program Manager)

Managed Mission Assurance Quality and Six Sigma Quality Program. Developed and implemented world-class quality management system at DOD mission critical and supporting supplier facilities. Initiated and directed implementation of AS9100 expectations and engineering quality improvement projects.

Interfaced across design, development, manufacturing, operations and supplier environments to determine requirements then managed standard work and supply chain process that drove quality, mission assurance and disciplined program performance to AS9100.

Directed global cross-functional supplier quality team of 8 engineers and technicians in mistake-proofing and revising of 88 material verification procedures that improved incoming receiving inspection acceptance rate from 60% to 90% and improved supplier’s quality performance scorecard 30%.

Refocused $3M quality management program by realigning 10 quality engineers’ daily work into compliance with corporate policy which reduced manufacturing facility’s corrective actions from 22 in 2011 to 6 in 2012. Completed contract early and maintained quality cost performance index within $25K variance threshold.

Implemented practical solutions to customer’s corrective action request by leading 4 Six Sigma improvement efforts that clarified workmanship standards, corrected electro-mechanical repair processes, improved pre-sale inspections, and resolved circuit card high voltage test failures. Effort corrected contract delivery delays and motivated customer to award $50M follow-on contract.

Provided program management, schedule, staffing performance and financial metrics as Certified Earn Value Management Systems and Cost Account Manager (CAM) which controlled quality cost and schedule.

Kevin Kendryna **********@*****.*** Page Two

RAYTHEON MISSILE SYSTEMS, Tucson, AZ 2001 – 2011

Quality Engineering Manager (Principal Quality Engineer)

Managed and maintained ISO9001/AS9100C certification of DOD mission-critical government systems, software and hardware design, development, assembly / manufacturing, integration, test and supplier operations in electrical-optical systems production and assembly, advanced product development center (R&D start-up environment), software engineering center and contracts and proposal development center. Directed implementation of AS9100 engineering quality improvement projects.

Led risk identification and mitigation with Integrated Product team, customer, suppliers, and compliance regulators on various complex systems, hardware, and software related issues.

Managed hardware and software quality engineers in evaluating and ensuring design and development products, services and processes were in compliance with customer contracts engineering requirements, company procedures and government regulations. Conducted Kaizen events, FMEA, and ensured implementation of KPC.

Utilized advanced quality tool (Design Profit) to conduct manufacturing sensitivity analysis (process design and optimization) and analyzed aerospace assembly procedures, hardware and supplier data, metrics and work flows to disclose complex process and product problems and resolve systemic issues. Reduced complexity of design 20% and reduced cost of quality 50%.

Initiated and directed 3 quality function deployment (QFD) workshops with start up environment design engineers and capture managers to identify unspoken voice of the customer needs. Produced more customer focused product requirements and design specifications and contributed to successful contract awards.

Implemented SEI/CMU Process and Product Quality Assurance criteria by developing and deploying new audit technique called Objective Evaluations. This approach to implementing subject matter expert auditing helped company achieve CMMI Level 5 certification.

Additional Related Experience

UNIVERSAL AVIONICS SYSTEMS CORPORATION (R&D Center), Redmond, WA

Software Quality Engineering Manager (Candidate FAA Software Designated Engineering Representative)

CRANE AEROSPACE, Lynnwood, WA

Senior Software Quality / Software Verification Engineer

DEPARTMENT OF DEFENSE NAVAL WARFARE CENTER, Keyport, WA

GS 12 Electronic Engineer

Visiting Scientist to the Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA

Education, Training and Professional Certifications

BS, Electrical Engineering, University of Maryland, College Park, MD

Honeywell Aerospace Six Sigma Green Belt Certification

Certified Manager of Quality / Organizational Excellence, Certified Software QE, ASQ

Certified Lean Six Sigma Sensei, Villanova University, Villanova, PA

Earn Value Management System Level 2 Cost Account Manager (CAM), Raytheon IDS

Certified Modern Quality Function Deployment Green Belt, QFD Institute, Ann Arbor, MI

Six Sigma Specialist, Raytheon Missile Systems

Raytheon Mission Assurance University (Level 5 Mission Assurance) Certification

Certified Integrated Product Team and Front Line Leader, 1000 hours of work-related training from Raytheon Learning Institute

Secret Clearance

Awards and Presentations

Performance Excellence Award for deployment of Program Management Excellence Model

Operations and Quality Excellence Award for outstanding team leadership, communication and collaboration,

Guest Speaker at 2 Raytheon Enterprise Process Group Workshops presented "Building a Better Business Case for a Quality Organization" and "Implementing Process and Product Quality Assurance"

Professionally trained in public-speaking by Speak Easy “Talk so People Listen”

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