Customer Service Administrative Assistant

Location:

Delray Beach, FL

Posted:

September 16, 2015

Contact this candidate

Resume:

DESIRE’E I. BOONE

***** ********** ******, **** #****

BOYNTON BEACH, FL 33437

561-***-****

OBJECTIVE

I am a hard-working loyal and dedicated team player with extensive experience in all aspects of human resources, administrative, secretarial/clerical support and great customer service skills. I believe that my strengths as an individual and the right opportunity will allow me to be a great asset to any company.

EXPERIENCE

August 30, 2010 to Present

IntegraCare Rehabilitation Agency, Inc.

Delray Beach, FL

Human Resources/Payroll/Benefits Manager

Assistant to the President/Administrator with the daily operations/activities, in the areas of staffing, payroll, administer voluntary employee benefits; responsible for administrative duties, i.e. assist with preparation of contracts, etc. I am responsible for the process of new hires/orientation process; liaison between our company with the home health agencies in credentialing therapists to treat patients within their facilities.

February 26, 2007 to October 26, 2009

City of West Palm Beach

West Palm Beach, FL

Human Resources Analyst

Administer voluntary employee (active, retired, terminated) benefits which included the process of enrollment in voluntary benefits; data entry of employee-elected benefits in the Oracle Payroll System, as well as, the Bentek On-Line Enrollment System with the carriers; liaison between employees/carriers (health, dental, etc.) regarding unpaid claims and enrollment/benefit issues; reconciliation of invoices for medical, dental, etc. for payment to carriers; the administration of COBRA; process paperwork; coordinate wellness/financiallyfit lectures, health risk assessments, health/benefit fairs; as well as provide customer service to employees and the public regarding general information on employment, FMLA, etc.

June 5, 2006 to February 25, 2007

Jewish Federation of Palm Beach County

West Palm Beach, FL

Administrative Assistant

Provide administrative assistant to the Director and Assistant Director, Business & Professions Division of the Campaign Department. Assist with the preparation of various events (Networking Breakfasts, Cocktail Receptions, Luncheons, etc.), committee meetings, etc.; maintain the database of names and addresses for over 10,000 donors; process invoices for payment to caterers, photographers, guest speakers, etc.; prepare various reports; as well as mail out general correspondence to donors and the public.

October 3, 2000 to April 27, 2006

Southeast Employee Management Company (SEMCO) (sold to Progressive PEO)

West Palm Beach, FL

HR Manager/Benefits Administrator

I supervised the daily operations/activities of our department. This included providing customer service to clients/employees regarding employee benefits, processing paperwork for employees to enroll in benefits; enter premiums in payroll system for employee payroll deductions. I was liaison with employees and carriers (health, dental, etc.) regarding unpaid claims; processing paperwork for continuation of health coverage through COBRA; and reconciliation of carrier invoices for medical, dental, etc. in order to submit payment to carriers. I assisted our Customer Service Reps with enrollments of new clients as needed. I was also responsible for the hiring (interview process), training and development of employees as needed in the process of paperwork for the client’s employees to receive benefits and client relations.

June 1977 to August 2000

State of Maryland

Annapolis, MD

Department of Natural Resources (1977-1983) - Personnel (HR) Associate/Clerk

Process personnel transactions; screen new applicants; prepare special HR reports; and interpret Merit System Laws, Rules & Regulations and policies to employees and the public.

Department of Agriculture (1983-1986) - Personnel (HR) Associate/Generalist

Process personnel transactions; coordinate recruitment efforts; conduct interviews with potential candidates; assign and supervise clerical support; orientation of new hires; generate correspondence; and interpret Merit System Laws, Rules & Regulations and policies to employees and the public.

Department of Natural Resources (1986-1991) - Personnel (HR) Specialist/Class Analyst

Perform desk audits of various job classifications; review and evaluation job performance for recommendation and determination of classification; office manager, responsible for daily operations/activities of the office and implementation of the personnel (HR) program; and interpret Merit System Laws, Rules & Regulations and policies to employees and the public.

Maryland Automobile Insurance Fund (1991-2000) – Personnel (HR) Officer/Class Analyst

Perform desk audits; salary surveys; create and review job specifications standards based on state requirements; investigate and maintain files for Workers’ Compensation claims; prepare various monthly, annual and specialized HR reports.

EDUCATION

1976 – 1977 Fleet Business School for Secretaries – Secretarial Degree

Annapolis, MD

1971 – 1975 Annapolis Senior High School – Business Administration

Annapolis, MD

SKILLS

Typing: 70 – 80 wpm

Computer Skills (various Payroll Programs, Excel, Word, Microsoft Office, Webmail, Outlook, etc.)

General Office Equipment

Administrative Office Skills

Shorthand/Transcription

REFERENCES