Customer Service Sales

PROFESSIONAL SUMMARY

Over ** years experience in customer focused upscale men’s retail clothing sales and sales management. Consistently generated over $500,000 in yearly sales of men’s tailored clothing at Men’s Wearhouse as well as proven expense management, saving over $100,000 in loss prevention due to shrink. Strong customer support experiences as assistant branch manager at TCF Bank.

MEN’S WEARHOUSE, Oakbrook Terrace IL Aug 2008 - Current

WARDROBE CONSULTANT

Involved in all aspects of retail operation including merchandise orders.

Achieved excellent customer following from prior tenure at Crystal Lake store.

Built and expanded personal clientele base at this location by understanding customer wardrobe needs.

Provided exceptional bi-lingual customer service.

AIG INSURANCE, Oakbrook IL May 2008 - Jul 2008

SALES AGENT

Sold, marketed, and serviced insurance products to new and existing customers.

TCF BANK, Hoffman Estates IL Oct 2007 - Apr 2008

ASSISTANT BRANCH MANAGER

Supervised sales, service and operations.

Extensive customer contact, including building and maintaining customer relationships.

Developed personal performance in sales and inspired teamwork, participation and strong team-building skills.

Entrepreneurial business management background.

Strong listening, analytical, problem solving and decision-making skills to resolve customer and employee issues.

JoS. A. BANK CLOTHIERS, Oakbrook IL Jun 2007 - Sep 2007

SALES EXECUTIVE

Provided excellent customer service.

Involved in all aspects of retail operation including merchandise orders, inventory control, and loss control.

Instrumental with moving product in and out of store.

Oversaw completion of tailored goods in a timely manner.

MOTORWERKS AUTO GROUP, Barrington IL Feb 2007 – May 2007

SALES ASSOCIATE

Sold new and used luxury automobile brands including BMW, Cadillac, Infiniti, Mercedes Benz, and Honda.

Provided bi-lingual customer service.

MEN’S WEARHOUSE, Crystal Lake IL Nov 1995 – Jan 2007

SALES MANAGER

Managed and mentored efforts of 15 store personnel resulting in record sales for that store of over $2 million/year.

Provided outstanding customer service in both English and Spanish

Managed all operational aspects including merchandise orders, inventory control, loss control, and new personnel training.

Instrumental in scheduling staff along with moving product in and out of store.

Oversaw completion of tailored goods for entire store in a timely manner.

Monitored incoming and outgoing Fed-Ex and UPS shipments.

Hands on with loss prevention and preventing shrink of inventory.

BACHRACH, Mt Prospect IL Oct 1990 – Oct 1995

SALES REPRESENTATIVE

One of the top producing salesmen in the company.

Coordinated efforts of 6 sales employees resulting in record daily sales for the store.

Assisted with weekly stock.

Involved in all aspects of merchandise orders, inventory control, loss control, and new personnel training.

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