Product Development Program Management Engineering

Daniel J. Hendon

**** ********* **. 616-***-****

Holland, MI 49424 ******.*.******@*****.***

Career Direction Has Been Determined Based On Formal Education, Related Professional Training, Diverse Hands-On Experience And An In-Depth Interest In…

• PRODUCT DEVELOPMENT & PROGRAM MANAGEMENT •

Areas Of Expertise Include, But Are Not Limited To…

- CREATIVE PRODUCT DEVELOPMENT - ENGINEERING DESIGN / HARDWARE / PROCESSES -

- PROGRAM & PROJECT MANAGEMENT - TECHNICAL SALES & SUPPORT MANAGEMENT -

- STRATEGIC BUSINESS PLANNING / SCHEDULING & CONTROL -

- NEW BUSINESS DEVELOPMENT / CURRENT BUSINESS RETENTION -

- BUDGETING & COST CONTROL - P & L RESPONSIBILITY - A New Product And Business Development Leader With Skills In Business Strategy And Customer Relationships, Product Engineering, Managing Large Global Programs, Product Launch... Related Experience Includes Financial Leadership, Customer Negotiations And Business Agreements... An Excellent Communicator: Written, Verbal And In Presentation... The Hendon Group, LLC, Holland, Michigan.

Senior Strategic Consultant, 2015.

Support business growth with product strategy, product development, engineering management and product/process problem solving.

• Supported transition period for engineering management.

• Created a process plan for quoting and managing product launch. Retail Hearing Center, Grand Rapids, Michigan.

The company sold hearing aids.

Franchise Owner, 2013 – 2014.

Identified, negotiated and executed leases for two territories of a hearing aid franchise covering the greater Grand Rapids Michigan area. Co-developed a marketing plan; hired employees and oversaw staff training; purchased equipment and supplies; and tracked financial performance, including payroll/paychecks, tax withholdings etc.

• Arranged and successfully presented presentations to over 25 senior living centers, resulting in 30% of gross sales.

• Appointed to the franchisee Advisory Council by the franchisor. Elected Chairman of the Advisory Council.

• Created financial model for franchisee P&L to test proposals for improving profitability. Johnson Controls Inc., Holland, Michigan.

A diversified company with a global presence.

Managing Director, Daimler North America Business Unit, 2010 – 2012. Led the North America (NA) Daimler Business Unit. Communicated with customer executives in Germany on the status of projects; negotiated major changes in programs; improved relationships and communication with the customer and the NA team; and improved the profitability of programs while exceeding customer expectations.

• Led a cross-functional team to a solution for a critical manufacturing process (foam in place) that resulted in the successful on-time launch of a $90M program.

• Developed a solution for a manual wrapping process that exceeded quantity/quality expectations while reducing projected manpower by 40%.

• Reduced cost by $2M by outsourcing components. Implemented a series of manufacturing reviews to drive process improvements that resulted in $4M in savings.

• Led the successful quoting of the global C Class platform in North America resulting in $120M in NA sales. Daniel J. Hendon

Page Two Resume

Director of Technical Sales, 2009 – 2010.

Assisted Customer Business Units (CBU’s) with developing targeted business plans and 30% market share strategies. Identified opportunities and led the development of two new products that utilized existing capital equipment; tracked and supported quote activity for the CBU's; challenged the status quo in manufacturing and engineering to ensure that JCI products were competitive; created sales presentations for CBU’s regarding JCI headliner technology and products; provided technical support to CBU's during sales/quote presentations; managed the quoting process for product and overhead systems to ensure competitiveness; and communicated sales status with manufacturing facility.

• Co-developed a graphical display of potential new business, their sales value, timing and likelihood of winning. This effort expanded the targeted business list at the CBU's and led to the sale of two programs worth $20M.

• Created a graphical display of cost and price that clearly identified roadmaps to reduce costs and options for the CBU's to use in negotiating a price with our customers.

• Developed relationships with key Fortune 500 technical leaders to support current sales and identify other opportunities for sales. This resulted in improved relationships and new product development opportunities. Director of New Product Strategy & Innovation, 2006 – 2009. Developed and executed the innovation strategy for the Interior Trim product group together with heading a team of product and manufacturing engineers responsible for development of new products, technologies and processes. Created a scoring system for projects to ensure they were important to our customers and balanced across the 3 imperatives of mass, cost and natural materials; communicated the value proposition of projects to OE customers at the North American International Auto Show and special presentations throughout the year; and achieved global alignment on projects.

• Improved the New Product Development Stage Gate Process with adherence to the process in two divisions, improving Stage ‘first time pass’ rate by 40%. Also created a template for the project's financial performance.

• Implemented quarterly reviews with CBU’s to identify customer needs and to improve understanding of how current projects could benefit our OE customers. Achieved the target of 10% of sales from innovation projects.

• Increased the number of new projects by 30% by improving the process for soliciting ideas from the entire organization.

• Co-developed a global process for intellectual property management to protect innovative technologies/products while maximizing return on investment for patents and trade secrets. Director of Business Development, 2002 – 2006.

Headed a cross functional team of product engineers, industrial designers, human factors experts and suppliers to create a process for the development of a complete vehicle interior. Identified and supported M&A activity; gave direction to the New Product Strategy and Innovation team regarding needed product enhancements; assessed current product offering and its viability in the market; oversaw the creation of marketing materials; created formal business plans; communicated the product line strategies both up and down in the organization; created business agreements with other manufacturers to support product strategies; and supported Intellectual Property Protection via patents and trade secrets.

• Led the engineering team in the development of a RailPort iPod dock. Negotiated a software agreement with Apple.

• Developed and executed the spin-off of the module business to Brand Motion.

• Negotiated and executed an agreement to protect the technology used in the JCI CraftTech product. Prior To Being Promoted, Valuable Experience Was Gained Successfully Serving As Platform Director and Engineering Manger...

Led cross-functional teams (program manager, quality, manufacturing, engineering and finance) to ensure programs launched on time, while meeting customer requirements and financial goals. Ensured proper resources were available for the successful execution of programs; created development plans for program managers; identified critical issues and assigned resources to resolve; created and led a team to develop a product/process solution to meet customer requirements; communicated program status to customers and internal leadership; and supported CBU initiatives to reduce product cost. Led a team of product engineers responsible for the design and launch of new business. FORMAL EDUCATION

Michigan State University, East Lansing, Michigan

Bachelor of Science (BS), Mechanical Engineering

Minor in Materials, Metallurgy and Mechanics

ADDITIONAL PROFESSIONAL TRAINING

Geometric Design and Tolerance • Project Management for Engineers • Six Sigma for Managers Factorial Experiments • Value Management • Dr. Juran on Quality • Plastic Materials and Process Selection (Kettering Class) Kepner-Tregoe Problem Solving • Dr. W. Edwards Deming Seminars • Finance Workshops for Non-Financial Executives (AMA)

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