Microsoft Office Quality Control

Ebony D. Jones

832-***-**** **** Enchanted Forest ******************@*****.*** Houston, TX 77088

Qualifications/Skills:

Experience in immigration placement, policies, & procedures

Microsoft Office including Excel spreadsheets, Access and Word

Customer relations skills-interact with large business customers

Supervisory experience in office environment

Quality control experience

Billing experience –prepare invoices and control bank statements

Work in team environment

Strong communication skills

Work Experience:

FAVORITES HEALTHCARE San Antonio, TX. Jan.2012-Nov. 2014

Direct Care Supervisor

Supervised staff, reported directly to facility director, lead team meetings, implemented

policies and procedures, and created and maintained spreadsheets.

EJ MULTISERVICES Houston, TX Dec 2008 – Jan.2012

Quality Control Lead

Provided associates with necessary information, resources and problem resolutions as needed to

accomplish daily assignments. Wrote and implemented project policies and procedures. Communicated

effectively with external and internal clients. Maintained production reports and created invoices for

billing each month. Used and understood various software.

AEROTEK STAFFING Houston, TX. Feb. 2004-Dec. 2008

Documentation Control Supervisor

Prepared loan documents, copied, scanned and faxed to customers, proof read documents for errors, used

Microsoft Access and Word, and managed team members.

Computer & Software Experience:

Windows 95/98/NT/ME/2000/Vista/XP/W7; Microsoft Office 97/2003/2007/2010; Microsoft Access

97/2003/2007/2010; Adobe; Input (Scan Software); Doc Services; Nero; Roxio

References upon request.

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