Customer Service Administrative Assistant
Resume:
ASHLEY NICOLE ROSAS
**** ****** ***** *****, *******, TX 77066
******.*******@*****.***
PROFILE:
Diligent, detail-oriented, self-motivated professional with exceptional interpersonal communication, customer service and office support skills.
Knowledge and ability to work efficiently and thoroughly within the Quickbooks program for all banking/accounting transactions, including but not limited to, Accounts Payable/Receivable, and making general/specific reports
Ability to perform tasks with a sense of urgency in a busy call center environment in retail, sales, purchasing, and medical office environments
Possess exceptional ability to build productive relationships, resolve complex issues.
Wins customer loyalty with active listening, honesty, and being able to diffuse difficult customer situations with tact and ease by negotiating a viable solution. PROFESSIONAL
EXPERIENCE:
8/14 FenceMaster of Houston Full-Time
To Delia Becerra
Present Administrative Assistant / Receptionist
Customer Service/Follow Up
Invoicing
Accounts Receivable
Issuing Purchase Orders
Journal Entry (Sales/Contracts)
Create Client Files
Ordering/Stocking Office Supplies
Reports for Receivables/Punch Items
Utility Locates (Google Earth, 811)
Answer Multiple Phone Lines
Filing/Faxing/Scanning
Greet Clients in a Timely/Professional Manner
Calendar Appointments for Sales/Owners
Direct Calls to Appropriate Team Member/Department 5/09 Texas Fence Company Full-Time
To Silver Reyes
2/14 Administrative Sales/Production Assistant
Administrative Sales Position
Customer Service/Follow Up
Invoicing/Collections
Accounts Receivable/Accounts Payable
Journal Entry (Estimates Requests & Sales)
Create Client Contract Files
Website Maintenance (Estimate Requests)
Training for Sales and Production
Write Standard Operating Procedures Manual
Ordering/Stocking Material and Supplies
Reports on Production
Material coordinating with vendors (Jamieson, TS, Merchant Metals)
Reconciling Credit Card Accounts
Ashley Rosas
Page 2
Coordinating Schedule/Dispatching
Expediting Orders with Long Lead Times
Payroll for Sub-Contract Workers
Utility Locates (Google Earth, 811)
Acquire/Process Paperwork for Permitting
04/10 The Law Office of Elizabeth Bruman Part-Time To Elizabeth Bruman
3/11 Bookkeeper/Administrative Assistant/Receptionist
Calendar Appointments
Invoicing/Research for Collections
Bookkeeping/Accounting
Accounts Payable/Receivable
09/09 Bruman & Baer, P.C. Full-Time
To Steve Bruman
04/10 Administrative Assistant/Receptionist
Answer Multiple Phone Lines
Greet Clients in a Timely/Professional Manner
Create/Research Billing Spreadsheets for Collection Purposes
Calendar Appointments for Attorney
Customer Service/Maintain Client Referrals
Accounts Payable/Receivable
Bookkeeping/Accounting
Incoming/Outgoing Mail
Office Maintenance
EDUCATION:
Lone Star College, Houston, TX – Accounting/Bookkeeping
Stephen F. Austin, Nacogdoches, TX - Physical Therapy
Klein Forest High School, Houston, TX – Diploma
COMPUTER
SKILLS:
MS Office (Word, Excel, Outlook)
Sage Timeslips (Intermediate)
MS Perfect (Intermediate)
MS Windows (98 – Vista)
Quickbooks (Advanced)
Adobe Acrobat (PDF)
Type 80wpm
Ten Key by Touch
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