Software Management
Resume:
Michael DeRosa
Elizabeth, NJ 07208
*********@*********.***
Experience
*/**** – 12/2014
Partners Pharmacy, Cranford NJ
Helpdesk/Desktop Support
Identify, diagnose, and resolve Level 1 IT
problems related to personal computer hardware and software applications at assigned site(s).
Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals.
Assist in maintaining an inventory of IT hardware and software assets.
Conduct end user technical training as needed.
Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed.
Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements.
Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals.
Answer calls and respond to emails related to IT support.
Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution.
Setup projectors and video conferencing equipment.
MSE Corporate Security, Branchburg NJ
Tier 1 Tech Support
Complete configuration and maintenance of IP cameras, IP door controllers, and alarm systems
Provide phone support for clients as well as field techs
Remote diagnostics, manage id card issues, personnel and door changes, alarm management and monitoring
Maintain clients access control
Configure and maintain users within access control software
Manage DVR and CCTV configuration and maintenance
Manage conversions of access control, alarm systems, DVR and CCTV when clients change to MSE services
Harms Software, Boonton NJ
Business Support Specialist
Develop, Troubleshoot, Enhance, Test, and Deploy Millennium Software suite and all add ons
Provide phone and onsite support for over 3,000 clients across the US in Windows and MAC environments. Clients include franchises such as Massage Envy, European Wax Center, and Hand And Stone.
Troubleshoot and repair POS set up for clients including Star Micronics and various other receipt printers and cash drawers
Oversee direct integration of Millennium software with Intuit Quick Books software
Installation and configuration of SQL database server
Scripting and maintenance of Visual Fox Pro databases
Actively manage call que and coordinate work flow with team of technicians
Configure and set up full software and hardware solutions for clients, including custom configurations of machines and software packages
Directly integrate software into existing networks as well as configuring and implementing new network solutions
Direct communication with clients regarding enhancement plans, maintenance and training
Self manage and maintain self-work flow
Beacon Graphics, Branchburg NJ
Network Administrator
Active Directory management
Microsoft Exchange Server management
Managed all computers, users, mailboxes, printers
Managed all Point of Sale equipment, CC machines and Registers
Managed Backup Server
Provided technical phone support for over 30,000 customers
Hardware and Software support for 35 users and computers
Database Server management
Assembled and ran new Cat5e cable for office expansion
1/2008 - 6/2008
Analysis in Motion, Chicago IL
Onsite Support
Management of onsite support for two local area offices, Elizabeth and Cranford NJ
Trained Government employees and affiliates in SACWIS/NJSPIRIT software
Technical phone support for SACWIS/NJSPIRIT software
for over 200 users
5/2007 - 8/2007
Atlas Data Systems, Westfield NJ
Data Retention Analyst
Merck & Co Rahway NJ
Develop new and more efficient ways to retain data
Provided legal department with data collected from company hard drives and network
Verify and insure integrity of data all retained from company hard drives
Responsible for training all new employees on operation procedures and practices
1/2006 - 6/2006
Union County L.I.N.C.S, Westfield NJ
Network Administrator
Managed all users, computers, laptops, and Blackberries
Responsible for management of MS Exchange and Active Directory
Backup Server management
Hardware and software support
Education
Chubb Institute, New Brunswick NJ
Certified in Computer Networking and Security, Diploma received n July 2006
Roland Color Products Sales and Service Certified, September 2008
Proficient in Millennium by Harms, MS Suite, Adobe Photo Shop, Adobe Illustrator, Flexi Sign/Ultra Sign, Internet Explorer, Fire Fox, Google Chrome SACWIS/NJSPIRIT, Genetec Suite, Milennium Access Control, Remedy, FrameWork, FrameWork Link, Docutrack, Omnicell, LanDesk
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