Customer Service Administrative Assistant

PRECIOUS N. MOSER

**** **** *** *** **

New York, NY 10029

c-646-***-**** *-****************@*****.***

SUMMARY OF QUALIFICATIONS:

Communications: -- Excellent written, verbal, and computer presentation skills. Proficient in Microsoft

Word, Office, and Excel, PowerPoint,

Interpersonal Skills -- Able to effectively interact with co-workers and clients and be receptive to supervision in the areas of ongoing performance improvement coaching, mentoring and counseling

Attention to Detail – Consistently responsive to the delivery of program/service quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time

Customer Service -- More than 15 years administrative and customer service experience

Flexible – Able to adapt to diverse work environments and assignments with a concern in improving efficiency on assigned tasks.

EXPERIENCE:

JPMorgan Chase

ChaseWorks Customer Care/Quality Control Research Specialist Brooklyn, NY

10/11 to 04/13

Conducted research to analyze critical operational data, reports and other documentation.

Interpreted data to determine inefficiencies, gaps in process/procedure/training, and data integrity.

Constructed customized loan histories for Chase’s Quality Control Department.

Processed related loan account research.

Received extensive Mortgage Banking training.

ESPN Multi Media Sales New York, NY

Sales Coordinator/Administrative Assistant 07/04 to 10/08

Ÿ Responsible for the daily needs of the Ad Sales team which consisted of 14 account executives.

Ÿ Setup meetings, interviews, travel, events, catering, direct vendor contact and reconciled

expenses, tickets management.

Ÿ Managed and processed office purchases and reconciled purchase orders.

Ÿ Managed department related programs such as SAP, Excel., PowerPoint, MS Programs,Google

ESPN Magazine New York, NY

Sales Assistant 03/03 to 07/04

Assisted the Legal Department, Editorial Coordinator, Finance Manager, Ad Service Manager,

Sr. Financial Analyst, Editorial and Photography Departments with daily operations.

Managed and processed department invoices, including contracts.

Assisted with the implementation of the SAP Network.

Educational Records Bureau Bronx, NY

Administrative Assistant 09/02 to 3/03

Ÿ Managed records of clients and instructors.

Ÿ Proofread exams administered to clients.

Ÿ Managed multi line phones.

EDUCATION:

Monroe College Bronx, NY

Business Management Courses 1995-1997

Sustainable South Bronx Carpentry and Environmental Stewardship Courses Bronx, NY

2009

Precious Moser

1591 Park Ave, 6f

NyNy 10029

Good Day

I have forwarded my resume for your consideration towards a possible position within your company. As per my resume I have a very strong skill set and ability to learn new programs related to the position and company's mission statement. I am hoping to gain employment within an organization where I can utilize my skills and learn new ones that will help me to become a support to my company. I am quite positive that I can bring together all of my experience into a cohesive union by acquiring an available position.

Thank you very much for your consideration.

Contact this candidate