Customer Service Microsoft Office

Stacy Howlett

Determined and eager to learn and grow

New Haven, CT 06511

************@*****.*** - 203-***-****

My demure manner and strong work ethic is conducive to the needs of most companies. I am an industrious worker that takes pride in the quality and accuracy of my work. I am also a very determined individual who is eager to learn and grow where needed always demonstrating persistence, reliability and versatility. WORK EXPERIENCE

Automotive Technician

Branhaven Chrysler - Brandford - June 2015 to September 2015 Responsibilities

New car preps, oil changes, parts replacement, software updates, performed flashes, and rrt's etc... Accomplishments

Upsells

Skills Used

Ability to inspect vehicles and find things to upsell. And flexibility to be where they needed me to be at any time. Automotive Technician

Meineke Car Care Center - Milford, CT - September 2013 to April 2015 Responsibilities

R&R parts, perform flushes and other service. Emissions testing, light maintenance, etc Office Assistant/Receptionist

Gateway Community College - New Haven, CT

Completing spontaneous projects upon request

Retrieving & Filing hundreds of hard copy files between two different offices

Answering Phones With High Call Volumes

Customer Service

Mail (Incoming & Outgoing)

Voicemail

TJMaxx (Seasonal), Orange, CT

Sales Associate

Cashier

Floor Associate (men, kids, & toys)

Union League Café, New Haven, CT

Bookkeeping Internship

Payroll using ADP Software

Using Peachtree Software to keep track of accounts

Issuing Invoices

Paying Bills

Keeping track of gift cards

Creating cash bags for each register & counting bags from night prior Unified District # 1, Niantic, CT

Teachers Aide

Creating & correcting tests

Creating worksheets

Problem Solving

Data Entry

Introduced students to more advanced studies, software, and applications. EDUCATION

Certificate in Automotive Technology

Porter and Chester Institute - Stratford, CT

2012 to 2013

A.S. in General Studies

Gateway Community College - New Haven, CT

2009 to 2012

Personal Finance

Three Rivers Community College - Norwich, CT

SKILLS

automotive level b/c knowledge with desire to learn ADDITIONAL INFORMATION

SKILLS

Computer literate in Windows (All Versions)

Proficient in Microsoft Office Suite (Advanced & Post Advanced) Experience with QuickBooks 2010

Type and average of 45 wpm +

Good manual speed and dexterity

Detailed Oriented - Always making sure my work is accurately done Customer Service Skills - Trouble Shooting - Resolve Issues Managing High Call Volumes - Directing Calls

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