Customer Service Human Resources

Mr. Mohamed Hesham Abdel-kader Abdallah

Address: ** ** ***** ******,** Manshia. Alexandria

Telephone: +020********

Mobile: +020**********

E-mail Address: ***.**********@*******.***

Personal details

Name: Mohamed Hesham Abdel-kader Abdallah

Date of Birth: 4/12/1985

Place of Birth: Alexandria

Nationality: Egyptian

Religion: Muslim

Marital Status: Single

Military Status: Exempted

Passport Number : A05597084

Education qualifications (Degrees)

University: Alexandria

Faculty : Law

Section: French (Filière Francophone )

Grade: Pass

Graduation year: December 2008

Certifications : High school graduated from : Saint marc College ( French school ) - 2003

Certifications & Foreign language qualifications

Diploma of the French Language ( L'alliance) - The French Ministry of Education - 2001

English language Certificate, level (I) from: The International British Institute, grade: very good - 2005

A course in Translation of Commercial Contracts from (Arabic to English and vice versa) - Certificate from Faculty of Law Alexandria University - September 2009

A course in Legal Writing - Certificate from Faculty of Law Alexandria University - September 2009

« I.C.D.L « Certificate – 2009.

V. Good in MS.Office programs ( Word, Excel) & Excellent in ( Power point ) and Smart Board used.

Training Certificate in Fundamentals of Human Resources & Customer Service, authorized by FUJITSU in March 2009.

Session of the Educational Qualifications of teachers who are not educationally qualified – Certificate from Faculty of Education Alexandria University – August 2010.

Job Experience

Since 1 September 2010 until now.

Working at New Sidi Gaber Language School ( New S.L.S ) as a “French Teacher”.

Since 12 September 2009 till 30 Jun 2010.

Working at Windsor palace Hotel as a Receptionist .

*** My Duties include : -

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Receptionist Skills and Qualifications:

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

* Hobbies & Interests :-

Reading, Swimming, Playing Basket-ball & Volley-ball, Water polo, Chess and Coocking.

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