Sales Customer Service

Joseph O'Malley

Resume of Joseph O'Malley

Mechanicsville, VA

***********@*****.*** - 804-***-****

Being committed to providing customers with excellent customer service and consultative skills necessary to maintaining best and consistent marketing results. The capacity for focus and exceeding goals successfully are necessities for me as a Community Sales Associate. Self motivated, goal oriented marketing person with comprehensive experience representing Corporations. Corporate Sales training and an employment history within Business Sales and servicing experience. I respectfully submit my Resume for your consideration. WORK EXPERIENCE

Sales Associate

Keller WIlliams Realty - Glen Allen, VA - January 2013 to Present Responsibilities

Licensed Realtor with Keller Williams Realty in Richmond Virginia. Representing Home Owners with Listing/Marketing of their residences. Preparing Marketing proposals and implementing sales plans to best present clients property and obtain ratified contracts. Also acting as a Buyers Agent representing purchasers within the acquisition of a home best suited to their needs. Accomplishments

Consultative skills best suited to obtain excellent results through representation as a Realtor to my clients. Ability to review and prepare contracts for purchase of Real Estate while representing all parties fairly and equitably . Compliant with Licensing requirements and continuing Education with Virginia State Licensing laws.

Skills Used

Negotiated skills in preparing Contracts and their execution to purchase Real Estate in Virginia . Use of consultative skills to best determine designs and types of properties best suited to our clients. Representation fairly and Equitably to all clients of Keller Williams Realty. Maintaining excellent communication and customer service of clients of Keller Williams Realty. Sales Associate

Priority Auto Group - Chester, VA - August 2011 to June 2012 As a Sales Associate I interviewed and consulted with customers of Priority Auto Group and Casey Auto Group to best define the consumers buying needs. As an Associate I worked independently to cultivate new business and drive traffic into the Dealership. The average transaction requires excellent assessment skills with the ability to present a comprehensive demonstration and a walk around while ensuring the Value and technology were reinforced and demonstrated to the customers satisfaction. The ability to review and negotiate terms both financially and present the numbers within finance options available under Toyota Motor Credit. Once Value and Safety features and trim level packages were confirmed price is relative to Value which has been established and demonstrated through agreement by the customer. One may be very consistent in Sales with a professional presentation and the ability to redirect questions to the customer combined with good leadership in Management to best execute and close a customer and generate referrals. I always provided options and solutions to best assist our clients and their Family members. I ensured excellent Customer Service and satisfaction with prompt completion of their purchase and delivery to them.

Community Sales Manager

Eagle Realty Of Virginia - Glen Allen, VA - December 2010 to May 2011 Sales Site Manager within a Quad Patio Home design Community in Midlothian Virginia. The focus at years end in 2010 was to develop a business plan and best define our demographic and traffic within the Harvest Glen Community. Although not an age qualified Community the ideal clients would be empty nester/transitioning retiring families/ single persons & first time home buyers. Unit designs from 1,202 sq ft to 1,668 sq ft. Emphasis was placed upon the benefits of a low maintence Lifestyle with a 10yr Builder Warranty available on every residence. The Energy efficientcy savings and collective services paid thru the HOA demonstrated excellent fixed costs of living while maintaining the quality of all homes and amenities within Harvest Glen.

I personally Sold Out all Inventory homes within 90 days and developed the contract commitments for the first 2 quad systems before the community was sold for 3.5 million dollars and my contract was completed with Eagle Realty at that point in time. Community Site/ Sales Manager

Style Craft Homes - Richmond, VA - August 2009 to May 2010 Community Sales Manager retained to develop a marketing plan for 2 communities within Chesterfield County. These communities were Town Home properties which were in transition from a Bank owned property to being brought back on line for development. I successfully presented a plan which identified primary demographics and focal points that aided in a diverse while comrehensive marketing plan. I Attended weekly builder Sales meetings to ensure a constant line of communication with Division Management and submit weekly sales prospects and traffic reports. I trained several Sales Associates and ensured that Corporate's utilization of all sales forms, reports, procedures, contracts and policies were adhered too. I displayed a through knowledge of the company's product lines, subdivisions, and relative Community facilities. Other duties included greeting all prospective customers as well as demonstrating the Model Homes. Assist customers with selection of a home site, house plan, and structural options. Sell the company's product in a manner consistent with company policy and a volume that meets or exceeds set quotas.

My successes resulted in a Sold Out Community within 9 months at Brandermill and Charter Colony Abby Village recorded the highest sales volume in a 152 acre community with 6 builders developing their product. Style Craft was Rated as the #2 Builder within the Richmond Market directly as a result of my production . Community Sales Consultant

K. Hovnanian Homes L.L.C. - Ruckersville, VA - January 2007 to April 2009 Sales Associate within an Active Adult Community 55 or better with a proven ability to drive traffic, secure contracts and follow up with customers in an excellent manner. Maintain knowledge of products and sellections to best consult and define our clients requirements.As an associate I have maintained a successful follow- up prospect guide, input customer information, maintain the sales database, present products and Models to cutomers and shop area competition. Interact with management and construction teams and conduct preconstruction meeting with clients.

I have been productive within a team environment and produced over $19,000,000.00 in sales within my 2 1/4 years with K. Hovnanian Homes L.L.C. Mortgage Loan Specialist New Homes Division

Richmond American Homes - Manassas, VA - June 2003 to October 2006 As a Mortgage Loan Officer my duties were to assure timely quality services to customers of Richmond American Homes, Realtors and home purchasers. I successfully originated over an 85% retention rate from our customer base. I scheduled and consulted personally with every perspective home buyer with respect to mortgage loan programs and features best suited to the customer's financial mortgage needs.Essential job functions ( included but not limited to) use of automated underwriting engines for issuance of loan commitments, to close and ship loans to corporate office in a timely manner for profit / salability onto the secondary market . To review submissions to underwriting department and resolve problems with loan files. I maintained close communiction with customer with customer base and managed up to 6 subdivisions collectively. Prepared backlog reports and reported weekly to committees to include Divisional Sales Vice President and construction divisions. Maintained relationships with all community Sales Associates and ensured updating of weekly reports and consultations with all Sales staff as needed to ensure ratification of contracts.

Mortgage Loan Specialist prior Experience

SunTrust Mortgage / Charter One Mortgage - Richmond, VA As a retention specialist for all Bank customers within a Corporate Center servicing the Nation within the Mortgage Operations Division. As a Loan Officer I prepared loan applications for customers and best defined our clients expectations and financial requirements. My personal production was

$70,00,000.00 while representing these Banks . I ensured all completion and collection of supportive documentation necessary to meet conditions of loan approval. The registration and locking in of loan rates within the secondary market and complying with all corporate procedures necessary in funding and shipping of these mortgages after closing. I was initially representing American Home Funding and through acquisition latter over a 4 year term came to represent SunTrust Bank.

EDUCATION

Associates Degree in Mathematics and Sciences

Mount San Antonio College, Citrus College City of Covina, Montgomery College Takoma Park SKILLS

Finance / Mortgage Banking Experience. Sales & Marketing New Homes/Town Home/ Patio Home ADDITIONAL INFORMATION

Marketing / Sales professional self- motivated and customer service driven individual who approaches challenges with enthusiasm and a positive attitude. I have attained a comprehensive history representing Banks and consumer lending services, also with 7 years experience within Sales and Finance with National Builders as a Community Sales Manager and Mortgage lending financial services. My clients were exclusively Home Buyers and I was a Retention Specialist for 2 National Banks in high production environment while expanding business relationships for these Lenders.

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