Customer Service Human Resources

Khanhvan Nagan, PHR

Tigard, OR

***.*****@*****.*** - 503-***-****

Highly dedicated, positive, and passionate HR professional and business partner with experience in training, associate engagement, associate relations, high volume recruiting, and performance management. WORK EXPERIENCE

SR. HR Generalist

Netflix Inc - Hillsboro, OR - July 2009 to January 2015 Hillsboro, OR

Administer all leave of absence and accommodation requests for over 2600 hundred corporate, operations, and customer service employees.

Ensure compliance with state, federal, and disability leave laws in over 30 states where Netflix operates. Consistently administer FMLA, CFRA, and OFLA leaves of absence. Provide recommendations to HR Business partners and managers on all leave and accommodation issues. Engage in interactive process with ADA related requests. Consult with managers on return to work issues and find solutions for accommodating restrictions for non- occupational injuries.

Communicate with HR business partners on employee relations issues to mitigate risks for company. Handle all tracking of intermittent and block leaves Human Resources Field Representative (Generalist)

Nationwide Insurance - May 2006 to January 2009

Serving as sole HR professional for service center of nearly 200 associates. Provide overall counseling support to business operations regarding all human resource functions. Assisted leaders in adapting and managing organizational changes during significant reduction in force. Handle routine and complex associate relation items from performance to behavior issues. Responsible for all phases of the recruitment process to include sourcing, pre-screening, and interviewing. Conduct new hire orientation to include benefits and HR web application training. Create and deliver soft skills training programs to associates and leaders. Support leaders during mid-year and annual performance management by reviewing performance summaries, merit increases and provide bonus recommendations. Facilitate focus groups with associates to determine engagement related trends. Responsible for interpreting and maintaining adherence to all federal, state and local regulations. Conduct exit interviews and analyze trends to present to business unit leaders. Participate in talent planning assessment and reviews. Thorough knowledge of HRIS and query creation. Special projects include: nominated and selected by Leadership to Leader Development Program, nominated and selected for HR SWOT team responsible for developing HR rewards and recognition program and selected to facilitate highly visible management teletraining session for all leaders across the enterprise. Human Resources Coordinator

Nationwide Insurance - April 2004 to May 2006

Handled new hire processing, including but not limited to background and drug screen requests, requisition maintenance, and resume assessments. Experience facilitating associate focus groups aimed at identifying engagement related trends. Drafted the monthly HR newsletter for the Texas region. Coordinated communication and logistics for training sessions. Experience developing HRIS reports for management analysis of potential trends. Assisted with current and former associate file maintenance. Prescreened candidates for various positions. Oversaw the processing of final checks for terminated employees and set up exit interviews. Provided information critical for the monthly HR scorecard and quarterly HR audits. Assisted in the delivery of New Hire Orientation.

EDUCATION

Bachelor of Arts in Human Resources Management

Portland State University

June 2001

Contact this candidate