Customer Service Representative

Albert Winston Gantt

*** ********* ***** *******, ***** Carolina 29687

email: *************@*****.***

Cell: 864-***-****

OBJECTIVE To contribute my experience, skills, and energy in a full-time professional position that will provide an opportunity for career development and growth EDUCATION University of South Carolina Graduate School. Columbia, South Carolina Graduate Coursework started towards a Master’s Degree in Library Science and Information Technology (MLIS), 2013 – Currently not enrolled

South Carolina State University. Orangeburg, South Carolina Bachelor of Science Degree in Business Management, Graduated December, 2011. Cumulative GPA 2.99

SKILLS Great communicator with excellent presentation and customer service skills

Skilled at teamwork and building relationships with co-workers and customers

Dependable worker with a solid work ethic; a quick learner

Served as a team leader for college class projects resulting in top scores and exemplary professor evaluations. Projects required leadership, organization, computer skills, negotiation, and presentation skills.

WORK Concentrix Corporation- Greenville, SC August 2015 – Present EXPERIENCE Customer Service Rep assigned to Aetna- position requires assisting customers with their healthcare needs.

Kelly Services – Birmingham, Alabama June 2014 – October 2014 Automobile Claims Representative assigned to Allstate Insurance Company – Handled incoming calls for customers regarding questions they may have and verified policy information. Provided quality service to customers experiencing automobile damage for first notice of loss. Processed insurance claims according to policy.

University of South Carolina – Columbia, SC January 2013 – December 2013 Graduate Assistant – Performed administrative tasks including data entry and analysis, provided assistance with event planning, and supervised the student computer lab. Helped with admission applications and provided information to incoming students on their application status. Worked with graduate and undergraduate students in the lab to answer questions or concerns they may have regarding computer equipment and software programs. Godshall Staffing Agency – Greenville, SC July 2012 – December 2012 Bank Teller assigned to Bank of Travelers Rest, White Horse Road Branch – Handled customer financial transactions including account deposits, withdrawals, and payments. Answered customer inquiries about bank services and provided quality service to bank customers.

Publix Supermarket – Taylors, SC November 2005 – May 2007 Cashier and Customer Service Representative – Provided quality customer service to patrons. Handled customer transactions, assisted customers with grocery needs, and carryouts. ACTIVITIES Member, Alpha Kappa Psi, Inc. Business Fraternity

& INTERESTS Member, Kappa Alpha Psi Fraternity

Selected to the SCSU Student Grade Appeals Committee, Spring 2011 REFERENCES Available upon request

Contact this candidate