Customer Manager

DONALD D.YOUNG JR.

**** **** **** *******, ***** 77072 832-***-**** *********@*****.***

SUMMARY

Talented with diverse background.

Top-notch communicator and self- motivated.

Hard working, Detailed oriented, dependable and able to mutli-task.

Team player, computer literal, productive and fast leaner.

OSHA, TWIC AND BASIC PLUS Certified

COMPUTER SKILLS/ OFFICE EQUIPMENT/CONSTRUCTION EQUIPMENT

Windows 98-Window 8, Microsoft Office 2010 and 2013, ship Fed-Ex and UPS Worldship, Internet Explorer, Outlook and Instant Messengers.

Fax machine, copier, photo printer, scanner, 10 key calculator, multi-line phone systems, postage machine and mail sorting machine.

Power Tools, Man-Lift, Clamp truck, Forklift, Manual and Electric Pallet Jack, Cherry Picker, Order Picker, Motorized Hand, Push-Pull, Gas and Electric Sit Down Rider, High and Low Lift Order Picker, Stand grinder, Operator spring bender, Spring clamp, Handheld Scanner .

EXPERIENCES

05/2015-09/2015 Office Assistant/CSR/Shipping and Receiving Clerk A1 Warehouse

Answering and transferring calls, distributes faxes and purchase orders.

Create and ship products Fed-Ex and UPS Worldship.

Follow up on e-mails, and voice mails every hour on the hour.

Orders entry and process order received by phone, fax or email.

Coordinate package loading, shipping and delivery.

Create backorders when a ticket comes back incompletely shipped.

Follow-up on quotes, check inventory and delivery status.

Determines methods of shipment.

Unpacks, perform and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to correct damages and shortages.

Works closely with warehouse regarding deliveries of scheduled shipments.

Prepares all necessary paperwork (original purchase orders, quotes, and returns credit memos) to be given to accounting department.

Contributes to team effort by accomplishing related results as needed.

Organized products and put in correct locations.

Communicate and coordinate with accounting and manufacturing effectively by email.

Provide customer services to customers’ questions and concerns about account or products.

Provide information about products and services.

Take orders and provide quotes to new and existing customer; calculate charges and process billing or payments.

Review or make changes to customer accounts.

Handle returns or complaints record details of customer

06/2014-05/2015 Lead Order Puller, Will Call Clerk, Loader/Unloader Star Pipe Products

Efficiently pick customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped. Assemble various types of merchandise for shipment. Carry or transport orders to shipping locations or delivery platforms with material handling equipment. Stencil, tag, or mark orders as requested.

Repack and weigh any orders that require such handling when necessary. Report quality variances.

Ship packages using FedEx Ship Manager / UPS Worldship.

Administer all order from shipping desk and perform regular quality checks on all orders and maintain record of all non-stock items and evaluate all picking orders.

Inspect all products and identify all dents and blemishes on all orders and monitor all customer deliverables and load products on trucks.

Assist to load and unload all products from vehicles into pallets.

Monitor and operate all loading vehicles and maintain optimal level of safety on all power equipment.

Arrange all pallets to ensure safe delivery of products to customers and inspect all pallets for accurate stickers and addresses.

Monitor and complete all orders and fill all spaces on bill of lading and return bill of lading.

Facilitate strategies to complete all deliveries accurately and efficiently.

Provide optimal level of customer services and assist driver to locate all addresses.

Using a hand-held scanner, pull the correct products and place them on a cart or tote.

Maintain assigned inventory areas by stocking shelves, aligning inventory and checking for and removing damaged and outdated product.

Periodically conduct cycle counts on bins.

Removing and properly disposing of excess cardboard, sweep, dust and cleaning shelves, carts as needed.

Analyze and resolve all customer issues effectively and ensure exceptional services at all times.

Coordinate with associates and ensure completion of all tasks as per budget objectives.

Generate all will call orders on the hour and prepare pick labels for will call selector.

Make corrections to all orders and prepare for invoicing.

Coordinate customer pickups.

Answer incoming phones calls.

Assist Shipping and Receiving Clerk Manager as needed.

Keep pallet balance sheet and receiver piece count sheet current.

07/2014-07/2014 Assembly/Laborers/Warehouse, Katy Spring & Mfg. Inc.

Temporary

Assignment

Start machine that automatically winds, cuts, and eject springs.

Assemble components of springs.

Inspects springs for defects.

Document actions by completing productions and quality forms.

Follow detailed assembly instruction, processes and procedures.

Notify machine setter when machine malfunctions.

06/2014-06/2014 GENERAL LABOR, COR-PRO Systems Operating LTD-TEXAS TERMINAL

Temporary

Assignment

Twic Card certified a must for the Port of Houston job site.

Pressure wash the heavy equipment.

Sand heavy equipment for painting.

Prep by taping heavy equipment for painting.

Paint heavy equipment.

Clean up job site after equipment is painted.

10/2013-12/2013 TIRE WAREHOUSE ASSOCIATE, ATD

Temporary

Assignment

Load and unload tires from delivery trucks.

Designate and organize the warehouse stock by product line and by physical alignment, allowing sufficient space for overflow.

Perform periodic facilities maintenance and/ or custodial/housekeeping tasks, such as cleaning parking lot, loading dock and area surrounding building, keeping floors clear of debris, maintaining bathrooms and assisting in daily closing down of warehouse.

Compile and submit regular reports of damaged, outdated stock or supplies, over and under shipments, return of product to vendor and segregate defective product from normal flow of inventory.

Prioritize and pick material to fill orders and stage product for loading.

Assist in verifying all incoming and outgoing product for accuracy in terms of amount, size and type, informing management of inventory and supply shortages as well as assisting in actual periodic inventory counts.

Operate powered industrial vehicles (forklifts, pallet jacks, order pickers, cherry pickers) in a safe manner.

Assist in administrative tasks, such as the dandling and preparation of paperwork.

Label and prepare Fed-EX and UPS packages for truck pick up.

01/2010-08/2011 LUBE TECH, GN AUTO

Accountable for servicing the vehicle of clients. Execute oil changes and checks in automotive vehicles.

Maintain the dealership records and providing information to clients and giving recommendations regarding their vehicles.

Perform the routine checkup and maintenance of vehicles.

Grease the bearing; inspect the repairs and renovation of brake systems.

Make use of different electronic tools to find and correct breakdown areas like the ignition and wheels bearings.

Make sure that the engines of the vehicles are functioning well.

Repairing and maintaining different services components like the air condition, condenser and carburetor.

02/2001-12/2009 CONSTRUCTION WORKER, DHO BUILDER

Mix cement, sand and water to prepare the required paste for fixing bricks and stones.

Apply the cement, grout, sand and plaster appropriately to build a strong construction.

Paint the building.

Ensure the construction site is clean.

Load and unload the building material.

Repair the buildings that have been wreaked.

Make use of various tools, equipment’s and machines to do the construction work.

Provide assistance in the plumbing as well as electric work.

Assist with various masonry works.

Use Low-Lift Order Picker to pull material.

Use Gas/Electric Sit-Down Rider to transport material.

Load, unload, move, stack and stage product and material using a forklift, clamp truck, or other power equipment.

EDUCATION

09/2013 OSHA COMPLIANT AND BASIC PLUS CERTIFICATION

05/2013 BARBER, TEXAS BARBER COLLEGE

01/2010 FOOD HANDLING/TABC CERTIFICATION

01/1999 GED, HASTLING HIGH SCHOOL

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