Management Support

SYED SARFRAZUDDIN

US Citizen • ***** Contour Ct., Richmond, TX 77407 • 832-***-**** • ************@*****.***

SKILLS

•Business Process Development

•Process Improvement

•Remote Dashboard Monitoring

•Enterprise Asset Management (EAM)

•Application Support

•Management Repair Operations (MRO)

•Business Process Documentation

•Project Management

•Knowledge Management

EDUCATION

Masters of Business Admiration, MBA, Expected 2016

University of Houston Victoria

Bachelor of Business Administration in Computer Information Systems, May 2009

University of Houston DT, Houston, TX

EXPERIENCE

Virtus Partners LLC (April 2015 – Current)

Director – Business Systems

Develop, Implement and maintains sound business practices.

Develop and manage SCADA application for clients

Review analyze and process request for external and internal projects.

Overlook Analytics department and approve reports from Data Analyst for clients

Implement strategic objectives for products that are aligned with strategic initiatives

Develop requirements and documentation related to analysis of new or enhanced products

Work with teams to run analysis of existing processes and the development of business requirements, operating documents, or procedures documents related to the re-engineering of the processes.

Provide and manage team for external and internal clients support for specific systems and services related to the system functionality and capabilities.

Coordinate and liaison between all departments during the development and implementation of new products or re-engineered process.

Assist in the evaluation of strategic initiatives

Work closely with others internally to streamline processes and procedures.

Build expert knowledge in our industry and conveys that knowledge to others.

Support and solicits input from team members at all levels within organization.

Help to determine new, creative ways to employ teams on projects and distribute responsibilities.

Creative and innovative thinker that helps team members bring their ideas to fruition.

Works across practice to share lessons learned and best practices.

Develops skills of others within the group through training and development.

Analyze proposed business process changes and requirements that may impact on the existing IT system. Recommend feasible and cost effective solutions for implementation.

Conducts analytical interviews with users, visits sites to comprehend their business and determine their requirements and study for problem areas and recommend alternatives and solutions.

Valerus/Axip Energy Services, Houston, Texas

MRO (Management Repair Optimization) Sr. Business System Analyst (Aug 2013 –March 2015)

Lead PM (Preventative Maintenance, Material Management) project and SAP integration with SCADA.

Building business processes in SAP with business team.

Ad hoc business process improvements and business modeling.

Provide data management and integration solutions for production sites.

Develop tools and scripts using COTS applications to aid users at quickly and effectively completing repetitive time-consuming tasks

Worked with diverse groups and clients to gather requirements to build user friendly UI design for applications.

Actively work with stakeholders to keep them updated on projects and process via reports and access sites

Develop schedules for major equipment or program installations, upgrades coordinate details with vendors and other in house teams.

Analyze functional requirements and develop specifications for new systems or enhancements to existing systems.

Lead the evaluation and recommend new development tools, standards and procedures to ensure the coast effective delivery of quality information system.

Provide application and workflow support to real-time production site

Managing various projects through its life cycle from project initiation - project planning – project execution – project closure.

Work with development team leads to schedule deployments

Apply industry-leading expertise to recommend and coordinate the development, enhancements and maintenance of client’s business applications.

Combine industry expertise with an advanced understanding of information technology to develop innovative business solutions.

Lead multi-geography cross functional teams

Perform deployments, monitor and maintain any upgrade and support

Manage vendors and consultants as required.

Analyze and review existing operations and make recommendations for improvements.

Generate reports from the database to see latest productions and run comparisons.

Support director and VP on projects.

Run reports for production and run analysis with historical data.

Design, build and Implement knowledge management throughout department and company.

Monitor effectiveness of Knowledge Management through metrics

Stay current with latest technologies to improve any process for better efficiency.

Give Performance presentations with KPI metrics and deep dive analysis to each district.

Oversee support team to maintain optimum support with continues training.

Travel to various office across country to provide training to operational and staff personnel in order to maximize the effectiveness of application implementation.

Develop and train on applications programs.

Oversee development of applications and approve appropriate build as needed.

Actively participate in business planning activities

Establish system improvement KPI’s for managers and supervisors to help them achieve their service targets.

Perform root cause analysis to determine the problem source to support and maintain applications.

Communicate with business stakeholders using business terminology as well as technical terms for vast understanding.

Research, evaluate and recommend computer technologies to drive improved process efficiency and continuous improvement in day-to-day operations.

Build, develop and support SharePoint sites for various departments.

Conduct studies and generate associated reports for various sites (Natural Gas skids)

Prepare User manuals and documentation for business systems implementation.

Enhancing and supporting software applications used in the operation of the Command center.

Analyze and document business processes and scenarios.

Liaison between IT and business team, managing communication and ensuring IT is aligned with business.

Valarus/Axip Energy Services Houston, Texas

EAM (Enterprise Asset Management) Sr. Business System Analyst (Aug 2011 – 2013) – Promoted

Build EAM and RMDB (SCADA) program from ground up. Gather requirements from various departments to build the program rolled out the program throughout the company and trained the users.

Work with production site to bring in site data, any field automation into SCADA systems for alarms and trending reports

Implemented Enterprise Asset Management (EAM) companywide and trained end-users in field

Analyzed Business Requirements for Remote Monitoring Dashboard (RMD) system, implemented effective Software solution by conducting cost/benefit analysis

Implemented and developed different reports for Preventive Maintenance (PM)

Defined relevant Key Performance Indicators (KPI) for effective measurement of equipment reliability, maintenance costs, etc.

Led Integration project for various applications to automate business process

Data loading and validation for quality assurance for best data integrity in the system.

Developed, tested, and implemented various software systems and solutions to ensure security of assets and internal business processes

Work with various organizations and departments at all levels to maintain and manage our system.

Perform root cause analysis to determine the problem source to support and maintain application.

Monitor and support Database Management Systems and related software products

Develop and monitor Business Intelligence (BI) reports to maintain optimal system performance

Research, evaluate and recommend technologies to drive improved process efficiency and continuous improvement in day-to-day operations

Support all the users internally on various applications

Conduct studies and generate reports on various production sites (Natural Gas)

Prepare User manuals and documentation for business systems implementation.

Document, implement and enforce company policies/procedures to maintain the company standards for data management.

Travel to various locations worldwide to train end users and administrators on Valerus Command.

iGoFigure Software Management, Houston, Texas

Sr. Application Solutions Analyst, (Aug 2007 – Aug 2011)

Tested and evaluated new/updated computer hardware/software systems for Quality Assurance (QA)

Developed requirements and procedures for QA testing

Resolved technical issues related to operating system applications in a multi-site, multi-user environment

Managed team of 13 people delivering a 99% on-time implementation of software patches to end users

Collected and analyzed customer data to identify business requirements for new applications

Surpassed industry standards in customer satisfaction through documentation and detailed analysis of customer interactions

Defined process to prioritize issues based on criticality resulting in a 40% improvement in on-time resolution

Install, configure and troubleshoot Software/Hardware for applications used by IGoFigure

Coordinated projects and trainings to minimize ticket requests

Sears Holding, Houston, Texas

Electronic Solutions Analyst/ Support (Mar 2005 – Aug 2007)

Provided hardware/software customization and support to customers for various home/office electronics including computers

COMPAQ/HP Houston, Texas

Assembly Line Coordinator/Helpdesk Support (Aug 2001 –Nov 2005)

Tested and installed computer hardware/software

AWARDS / HONORS

Velarus Exceptional Recognition Award 2012

IGoFigure – January 2008 Outstanding Performance in work ethics

SOFTWARE

•Infor EAM

•Blue Dot Advance Mobile

•SAP

•ENBASE RMDB

•Service Desk

•SQL (Basic)

•Syteline

•Adobe Captivate

•Maximo

•MS Office

•MS Visio

•Infor EAM

Contact this candidate