Customer Service Representative

Larry A. Juan

Los Angeles, CA ***** 323-***-**** ********@****.***

OBJECTIVE

Seeking a position in an office environment, where there is a need for a variety of office management tasks including – database management, quality control and report preparation.

SKILLS

Strong knowledge of Microsoft Office Word, Excel and Outlook

Detail oriented

Strong problem solver

Good communication skills

Ability to multi-task

Works well with others

Able to perform well under pressure.

EXPERIENCE

Administrative Assistant (Volunteer) 4/15-current

Silverado Hospice - Burbank, CA

Assist program manager with maintaining auditable data records for internal and external audits (Medicare and The Joint Commission). Maintain accurate and up-to-date information in computer database. Review and audit documentation and prepare reports.

Administrative Sr. Clerk 10/11-8/14

Xerox State Healthcare, LLC. - Los Angeles, CA (aka Hewlett Packard Enterprises Service)

Processed Treatment Approval Request claims, verified and input patient’s information into computer database. Maintained confidentiality information in accordance with Health Insurance Portability and Accountability Act. Performed quality control to minimize errors. Prepared daily statistical reports and maintained a tracked log of returned Health claims with missing information or discrepancies. Maintained supplies for office and photocopier.

Clerk III 11/09-09/11

Hewlett Packard Enterprises Service – Los Angeles, CA (aka Electronic Data Services)

Input high volume of Treatment Approval Request claims in Drug department computer database. Assigned document control numbers and logged new incoming claims into system. Filed completed claims.

Specialized Support Clerk 8/06-11/09

Electronic Data Services – Los Angeles, CA

Acted as backup team leader in Drug department of 12 staff members. Input high volume of Treatment Approval Requests with patient’s information into computer database system. Screened incoming claims received via fax. Contacted pharmacies via telephone regarding incomplete claims.

Data Entry Clerk 5/04-8/06

Volt Workforce Solutions - Los Angeles, CA

Agency contract employee assigned to Electronic Data Service input high volume of patient’s medical information into database system received from pharmacies via fax or mail.

Larry A. Juan

Los Angeles, CA 90026 323-***-**** ********@****.***

EXPERIENCE

Metro One Telecommunication 4/98-10/03

Customer Service Representative – Irwindale, CA

Handled High volume of 411 calls per day to fulfill the customer’s needs using cellular phones. Giving residential and business phone number, addresses, driving directions, movie search, and giving quality customer service that meets the standards of the cellular companies that are represented by the call center.

Public Storage Inc. 2/96-3/98

Reservation Sales Representative – Glendale, CA

Handle high volume of incoming calls in call center. Identify customer’s needs while demonstrating the ability to sell storage spaces and truck rental for over 1100 properties throughout the United States and Canada. Located storage sizes, quoted rates and secured reservation for storage with customer’s specific request. Coordinator between customer and property managers.

Fidelity Federal Bank

Customer Service Information Specialist – Los Angeles, CA 5/94-10/95

Responsible for clerical function related to data entry of customer’s account. Provided account balances, resolved discrepancies, placed stop payment and updated new data information to customer’s account in a timely manner and provided information on products and services to service to existing and prospective customers. Strong communication skills used handing high volume of incoming calls.

EDUCATION

Belmont High School – Los Angeles, CA

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