Customer Service Data Entry

Denise Newton

*** ******** ******

Brooklyn, New York 11207

Cell: 347-***-**** Home: 718-***-**** **********@*****.***

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Professionally experienced in working in a fast paced environment as an administrative support/customer service capacity Physician trained in ICD-9 coding systems Knowledgeable of medical terminology Basic knowledge in Microsoft Word Experienced in servicing a diverse population Detailed document record management HIPAA compliance who is discreet and ethical

PROFESSIONAL EXPERIENCE

Department of Information & Telecommunications

Call Center Representative June 2014 – March 2015

Responding to a daily average of 100 phone calls.

Operates available data bases to provide information on over 15,000 NYC services to the public.

Processed service complaints and emergency services request for all city agencies.

Countrywide Insurance Company August 2013 – June 2014

Operated a multi-line phone system, averaging over 100 calls daily.

Accurate & efficient document management and data entry.

High level of professional customer service in resolving customer issues and concerns.

Visiting Nurse Services of New York – Internship January 2013 – April 2013

Managed and file medical files

Compiled and organized files for medical patients

Private Childcare Provider September 2008 – June 2012

Accomplished providing a safe & secure environment for a non-speaking autistic

child with the achievement of completing basic words.

Tutored in reading and math and provided homework assistance.

Ensured dietary compliance.

DHL Worldwide Express

Clerical/Operational Clerk July 1995 – October 2008

Locating and processing the delivery of packages/documents.

Operated a multi-line phone system averaging 100 calls daily.

Accurate data entry accounts receivable and document management.

High level customer service professional experience in resolving customer issues & concerns.

EDUCATION

Borough of Manhattan Community College May 2010 – Dec 2011

A.S. in Health Information Management Degree Expected June 2014

Achieved: 56 Credits

SUNY Brooklyn Educational Opportunity Center, Brooklyn NY August 2012 – June 2013

National Certification in Billing and Coding Awarded June, 2013

National Certification in Electronic Health Records Awarded June, 2013

References available upon request

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