Customer Service Representative
Resume:
Minti Jani
Markham, Ontario
L3S 2M5
*********@*****.***
Eye Tea Jobs
Richmond Hill
Ontario
September 15th, 2015
Dear Hiring Manager,
I am writing to you express my interest in working at Eye Tea Jobs as a Customer Service Representative. Please find below my resume for your consideration.
I have been working as Customer Service Representative for the past four years; during that time I have had many opportunities that have provided me with great practical experience. I am flexible, punctual, adaptable and a great team player.
My qualifications include the following:
Providing established and potential customers with a range of services and products, problem solving skill with critical thinking
Established customer service using telephone, email and face to face communication
Coordinating with different internal and external stakeholders for specific projects; Proactive sales of different products and services
Excellent communication skills in English, Hindi, and Gujarati
I would very much appreciate an opportunity to meet with you in person to discuss my application in more detail. The enclosed resume provides a detailed description of my education, and experiences. Thank you for your time. I look forward to your response. I can be reached at 647-***-**** or by email at *********@*****.***.
Sincerely,
Minti Jani
Minti Jani
32 Coppard Avenue
Markham, Ontario
L3S 2M5
*********@*****.***
Personal Skills:
Highly Motivated with excellent written and oral communication
Detail orientated with strong time management skills
Punctual and adaptable, flexible changes
Strong influencing and negotiating skills
Organized and experienced in fast paced work environment
Team Player with enthusiastic personality
Self-motivated and able to complete tasks with minimal or no supervision
Professional Skills:
Balance daily Transactions
Cash Flow Analysis
Business Development
Customer Service
Cash/ Check handling
Data Entry
Technical Skills:
Microsoft FrontPage
Microsoft Office (Advance)
Macromedia Flash
PROFILE
Seeking a position as a Customer Service Representative that utilizes my educational qualification and work experience in a continuously challenging environment that fosters individual and team growth.
CAREER PROGRESSION
Home Depot August 2014- Present
Cashier
Providing an update during different intervals to the cash vault
Handling various methods of payments such as cash, debit and credit cards
Supervising and providing assistance to individuals that use the self check out
Excellent product knowledge providing services to customers and solving customer’s query.
Costco Wholesale (Temp) October 2014 – December 2014
Cashier
Promoted Costco membership to new customers
Received, responded, and resolved customer inquiries performed maintenance on consumer accounts and sold various products and services suitable to customer needs
Proven record of processed exact and efficient sale and return transactions
SR&ED Funding Consultant Inc. June 2014 - August 2014
Junior Accountant (C0-0p Placement)
Prepared financial statements and recorded in caseware accounting software
Effectively collected information for clients and handled accounts payable
Methodically entered transaction into QuickBooks and caseware accounting software
Evaluated financial procedures and practices to determine their efficiency and effectiveness and made recommendations to make changes
Analyzed financial statements and created subsequent reports
Prepared and presented various presentations for clients to review
Ascendum Kps Pvt Ltd May 2011 – January 2014 Customer Service Representative
Accurately capturing and validating client’s personal and financial information
Handled certified cheques and money orders, wire transfers, cheque ordering and replacement cards
Proactively meet with customers face to face and over the phone to discover their financial needs and provide product and service recommendations
Promoted financial products and services to increase customers
Handled disputes and fraud charges by asking probing questions, which saved a lot of money for the company
Answered all question and inquiries of the customers over the phone
Completed Account Service outbound calls to customers for collection purpose
EDUCATION
Enhanced Language Training for professionals in Accounting and Finance 2014
Costi Immigrant Services
Master of Business Administration, 2011
Gujarat Technological University
Bachelor of Business Administration, 2009
Gujarat Technological University
PROFESSIONAL DEVELOPMENT
Certificate, Computer Learning
Outstanding Financial Training
Customer Service Certification
WHMIS Training
Contact this candidate