Project Manager Support

Inter-City Services

www.ics.com

Program Development Implementation, Repaired computer hardware, software, and peripherals, and provided cost effective solutions for maintenance

System, Microsoft Office – Excel, Word,

PowerPoint, Access, MacAfee, HTML

Web Based Application, Technical Support, Helpdesk Support

Provided helpdesk support via email, phone, desk side, and remote, for students, staff, faculty, and visitors with regards to PC’s, Laptops, mobile devices, peripheral devices, printers, Wi-Fi, and LAN issues.

Corporate Community Outreach & Public Relations

Additional Information Operating

Corporate Certified Proctor/PAN A TALX Company

Hewlett Packard Corporation

www.hp.com

Information Technology Specialist

Key Management and Technology Abilities

Systems and Business Analyst, Application Support, PC & Mainframe Support, Documentation Writer, Internet applications Support, MS Office Suite Expert, Web programming, Web master, Project Manager for software implementation and development, Wireless Technology, Application Support, Call Center Management, Network & Peripheral Support, Web-base application support & programming, Consulting and Project Management

Handled the following organizational functions:

Call Center Employee Trainer, Call Tracking Application Support, Project Lead – Call Tracking System Application Implementation, Reporting System Support and Training, Call Tracking Engineer, Real Time Support Lead, ACD Call Support, Telesales Technical Consultation, Taught Hardware & Software classes, developed training classes, Project Management, position handles second level support requests related to desktop PCs, laptops, printers, scanners, remote access (Dial-up and VPN), related systems, and access to these systems, MS Word, Excel, Outlook, PowerPoint

Education

San Jose State University – Bachelor of Arts, Social Science, 1980

University of San Francisco - Bachelor of Science – Management Information Systems, 1991

References:

Available Upon Request

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