Customer Service Medical

BLANCA CAMACHO

**** ****** *** ** *** *** tampa, Florida, 33619 813-***-****/787-***-**** ***********@*****.***

PERSONAL SUMMARY

Highly resourceful bilingual Customer Service / Operations professional with over 14 years successful experience in demanding work environments requiring high levels of precision. A proactive, dependable individual who enjoys being in service to others. Personable and enjoys working with customers and colleagues from all countries and cultures.

WORK EXPERIENCE

LanguageLine Solutions Tampa,FL

Spanish Interpreter July 2008 - Present

• Provided precise Spanish/English, over- the-phone interpretation on over 60 calls per shift, thus eliminating language barriers in communication in any situation. • Used excellent note taking techniques and memory skills to provide the proper rendition of the information to be interpreted. • Conducted Medical Interpretation for doctors offices, medical insurance companies, emergency rooms, urgent care clinics, dialysis centers, prisons, hospitals and transplant centers. • Outstanding customer care through interpretation for specialized industries including: * Insurance companies (home/auto insurance quotes and claims, recorded statements, medical/prescription insurance enrollments) * Government agencies (Medicaid/medicare interviews, Social Security/Disability eligibility determination interviews, food/medical/cash assistance interviews, Internal Revenue Service customer service,911 calls, abuse hotline, County/state/Federal court proceedings, police bookings) * Financial institutions, utility companies and private companies • Received Exceeds Expectations and Outstanding scores on numerous interpreting and customer service skills

Dominicci-Torres CIA Inc (The Taco Maker)Yauco, PR

Supervisor of Operations May 2002 - December 2007

• Played an instrumental role in the development and success of two stores • Supervised, motivated and evaluated performance for 20-30 employees • Scheduled and conducted weekly meeting with all employees to improved communication and enhance job performance • Provided leadership for managers instilling in them the importance of proper store operations while always ensuring high level of excellent customer service • Interview, recruit and train potential employees, enter/maintain/edit employee records both in the computer system and paper files, process unemployment claim forms, served as company representative at unemployment hearings, process personnel action forms, business letters and employment verification • Accounts payable/receivables, store budgeting, account reconciliation

EDUCATION

Universidad Interamericana de Puerto Rico San German, PR

Completed coursework towards Business Administration, Aug 1998

Escuela Superior Luis Muñoz Marin Barranquitas, PR

High School Diploma, Jun 1993

ADDITIONAL SKILLS

• Professional appearance maintained consistently • Outstanding customer service skills in person and over the phone • Good customer relations • Work ethic needed to succeed in any career • Linguistic proficiency (Spanish) • Cultural sensibility • Senior Interpreter company certification • HIPPA/FWA annual compliance orientations

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