Customer Service Technical Support
Resume:
Brittany Youngs
West Henrietta, NY 14586
Objective:
A challenging position to further my career choices and provide more knowledge and experience.
Qualifications:
7 years customer service experience
Responsible and reliable employee
Open-minded team player and capable of learning quickly and productively.
Eligible to provide new opinions/knowledge to my co-workers and superiors
Well-organized and enthusiastic with new challenges.
Navigating through Microsoft Excel programs successfully
Work Experience:
March 2012- Feb 2013 VA Contractor Contract
Position: Technical Support
Provide customer service over phone to VA Patients with Ipad devices and BBS program needs. I provided daily logs of calls and data graphs for tracking 100 ipad devices, given to patients. Order new devices when lost/damaged.
October 2011- present- Cailey's Play House
Position: Owner/ Founder of in home daycare center
I created an in home daycare so my toddler would have interaction. The daycare quickly progressed and now provides preschool activities, meal preparation, learning activities for all ages, infant care, potty training, and a safe, fun home away from home.
September 2011-June 2012- Journey True North
Position: Marketing Consultant
Marketing upcoming events on social networks, media and newspapers with in the northern California region. Replied to emails from clients with questions about events, setting up meeting with advertising solutions.
June 2008- August 2011 Flextronics Rochester, NY
Position: Technician Mentor/Team Lead
Educate new employees about troubleshooting cellular phones and providing knowledge about the network and computer systems. Showing new employees how to approach customers and provide efficient knowledge to help them succeed through their career.
May 2007- June 2008 Flextronics Rochester, NY
Position: Technician
Provide outstanding customer service care and knowledge to customers on cellular phones. Extensive use of general software applications as well as specific customer based systems. Educating customers on phone devices, troubleshooting, minor repairs and correct testing to provide resolutions in a timely manor.
October 2005- May 2007 Factory Card Outlet Rochester, NY
Position: Customer Service/ Associate Trainer
Training new staff on registers and floor work. Providing excellent customer care and responsible for managing stock and floor layouts. Worked with management team on achieving store goals for month, quarter, and year. Excelled in creative party arrangements and providing helpful visuals for customers.
July 2003 Super 8 Motel Rochester, NY
Position: House Keeping
Cleaning hotel rooms and banquet rooms. Trained new employees on basic functions and monitored cleaning and laundry supplies.
Education:
Graduate from Sperry High School June 2004.
References:
Keith Schuyler- 585-***-****
Kenneth Wright- 607-***-****
Julianna Brooks- 408-***-****
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