Customer Service Manager
Resume:
Helder H. Garcia Home # 781-***-**** *** Green Drive Stoughton MA, 02072
Cell # 781-***-**** Email: *********@*****.***
OBJECTIVE: To succeed in a focused position with a company offering performance-based growth opportunities.
EDUCATION:
Lincoln Technical Institute, Brockton, MA 10/2011 – Present
Networking Communications and Information Systems 1080 Hour Diploma Program (GPA: 3.50)
Completed an intensive 1080 hour program of hands-on and classroom instruction with focus on technical support, networking/repairing personal computers, and MS-Windows Operating Systems installation in preparation for CompTia A+ and Network+ certifications.
Courses included: Office Applications, Networking Tools and Techniques, Desktop Operating Systems, Servers, PC Repair and Support, Advanced PC Repair and Support, Customer Service, Microsoft Windows Server, Microsoft Windows Infrastructure, Security+
Stoughton High Graduated Year - 1991
232 Pearl St. Stoughton, MA 02072 Phone# 781-***-****
QUALIFICATIONS:
MCP Equivalent training and experience.
Installing, managing, & troubleshooting Windows Server 2003 with: DNS, DHCP, RRAS, Group Policy Objects
Participated in an LTI sponsored not-for-profit computer repair shop to reinforce learning and training: Virus removing tools, Memory upgrades, Software Installation and upgrades
EMPLOYMENT:
Kelly Services
Johnson and Johnson/Depuy
325 Paramount Drive, Raynham, MA 02767
Phone: 508-***-****
From-December 2011 To-December 2014
Job Title
Picking and Packing
Restocked shelves for the next day
Coordinated with other production departments to increase production and improve quality of products.
Maintained daily production records.
Average Computer Skills
Trained in house on forklift
Courier of Stoughton
200 Shuman Ave. Stoughton MA
978-***-**** - Supervisor - Steve Shine
From-2005 03/18/2011
Job Title
Set up and operated production equipment to perform a variety of binding functions.
Review job tickets for binding style according to customer specifications.
Arranged and fed covers, signatures, and sheets into various machines
Coordinated with other production departments to increase production and improve quality of products.
Adjusted machinery and performed minor repairs.
Maintained daily production records.
Responsible for quality control.
Allied Security
1350 Mass Ave. Cambridge MA
617-***-**** - Account Manager-Phil Rando
From - November 2004 To-November 2005
Job Title
Some computer Skills
Make sure Buildings were locked and secured
Some Supervisor Skills
Was the lead Officer On duty
ECOLAB Pest Elimination Division
3535 South 31st Street Grand Forks, ND 58201
From – January 2004 To–November 2004
Job Title
Some computer Skills
Make sure customers were scheduled for service for the Week and that Day
Some Phone Skills
Inspect and treat areas of Restaurants
BJ`s Whole Sale
901 Technology Center Dr. Stoughton MA
781-***-**** Manager-Dave
From-2003 To-2004
Job Title
Stock Shelves and some forklift training
Chadwick`s Of Boston
35 United Dr. West Bridgewater MA
508-***-**** Supervisor-Matt
From-1995 To-2003
Job Title
Some computer Skills
Picked Orders
Operated the Forklift
LANGUAGE:
Bilingual: English / Portuguese
References available upon request
Contact this candidate