Sales Customer Service

Hien X. Nguyen

**** ****** ****** **. *******, TX 77066

Phone: 713-***-**** E-Mail: *************@*****.***

Objective

To strive for excellence, to work in such an environment that will enhance my knowledge and career, where I can perform my data management skills according to my strong caliber and efficiency in computer knowledge. To use my abilities efficiently for organizational as well as individual development and to enrich my work ethics by providing knowledge of manufacturing, expediting orders, coordinating payments to vendors, and receiving invoices that will leave customers extremely satisfied with superb customer service in an orderly manner that complies with policies and procedures. An independent worker who successfully meets the challenges of fast-paced environment providing data entry and administrative support to the company.

Experience

American Eagle Outfitters, Assistant Manger April 2010 – July 2013 April 2015 – Current

377 Memorial City Way Houston, TX 77024 713-***-****

nHired, trained, managed and evaluated new and old team members, associates and management, to improve store’s sales, comp, conversion, ADS, and UPT.

nRanked in top 5 in KPI’s consecutively throughout 2011, 2013 and 2015 against managers from the district.

nManages, scheduling and ordering shipment required for company, kept record of invoices and payments, and resolving issues with ordering and supplies efficiently to meet manufacturing and project demands.

BMC, Building Materials & Construction, Inside Sales Data Entry Analysis July 2014 – May 2015

16002 Tomball Pkwy Houston, TX 77086 281-***-****

nEntering all perceptive information of accounts and orders in electronic files efficiently before deadline.

nDid repetitive work with excellence in speed and accuracy. Researched and retrieved data from multiple vendors for quotes. Prepared, verified, update, correct all documents before processing. Checked printouts and performed statistical checks for accuracy. Answered phone, fielding and diverting calls and filing paperwork to correct departments.

nCoding sales data and reverting to quotes for purchasing. Assisted with insides sales for lumber.

Holiday Inn Express & Suites, Front Desk Agent & IHG Loyalty Champion August 2013 – July 2014

12915 FM 1960 Rd West Houston, TX 77065 832-***-****

nRepresenting the IHG brand to great extent at Check – In and Check – Out in a fast paced, proficient manner along with offering excellent services, hospitality and amenities to guests’ needs.

nBooking, altering, revising all reservations for guests over the phone or in person with maximum quality.

nManaging reservations as well as answering calls, collect payment, and assisting the General Manager and Assistant Manager with all paperwork, reports, credit card authorizations, conferences, meeting space and group block sales.

Education

Klein Forest High School 2006 - 2010

High School Diploma

Lone Star College 2010 - 2014

Associates Degree in Arts/Design

Skills

-Strong communication skills with fluent knowledge of the Vietnamese and English language.

-Proficient in Microsoft Access, Excel, Power Point, Outlook and Word, Light Room, Adobe Photoshop, and xTrend.

-Exceptional in management and problem solving skills, along with highly organizational skills.

-Attentive to detail, quick and strong learning and listening skills with high ability of multitasking and memorization skills.

-Possess strong commitment to team environment with the ability to contribute expertise and follow leadership effectively.

-Typing skills: 80 WPM, excellent proficiency in alphanumeric and 10 Key touch.

Contact this candidate