Business/Quality Analyst

DEEPTI JAIN, Spring Gate Dr, Apt#,

Mclean, VA – *2102. U.S.A.

Phone no.: 202-***-****

Email: acrpdt@r.postjobfree.com / acrpdt@r.postjobfree.com

PROFESSIONAL PROFILE

Proficient professional with 4 years of experience in the IT and banking industry.

Have a quality for adopting new concepts of studies as well as responsibilities.

Innovative, self-motivated team player with demonstrated talent for research in new horizons of the industry.

Adaptive, communicative, creative-technical problem solver. Proven deadline achiever.

Quality conscious with strong analytical skills.

Fast learner who rapidly reaches comfort levels in new environment and delivers quality solution.

EDUCATIONAL QUALIFICATION

Bachelors of Engineering in Computers (Jul,97 - Jun,01)

University of Pune, Maharashtra, India.

A.I.S.S.E in Science (High School)(Mar, 97)

C.B.S.E Board, India

SYSTEMS EXPERIENCE AND PROFICIENCY

DOS, Windows, Mac

C, C++, Visual Basic, Java

ASP, XML, XSL, CSS, HTML

Oracle, SQL

SOA, SDLC

MS Office, Visual InterDev, Mercury QC, Visio, SharePoint, UML

Flexcube Direct Banking Application, Flexcube,, Rational Rose

Work Profile

Since 2012

Full-time parent of two and home manager

Volunteered at schools and in community helping kids with Mathematics and Sciences.

Completed courses related to data analysis, Agile, business writing and R programming.

Butterfield Bank, Cayman Islands

2010 – 2011

Worked as a requirement/ business analyst.

Deliverables included Functional Specifications, ERD, workflows, Wire diagrams, control flows.

Responsibility included re-engineering online banking business processes.

oDeliverables included Processes today and Processes that will be with the flow diagrams.

oUnderstanding of existing business process and map it to the new system keeping all the existing control points intact and consulted on needs of current and additional control points and steps of processes.

oDeveloped new processes required part of transition to new system.

oDocument business processes and train the business group on the same.

FLEXCUBE Direct Banking

oThorough knowledge of FLEXCUBE online banking, customer and administrator both.

oGood understanding of limits and rules setting.

Verified the migrated data against the legacy data using SQL and reports

Facilitated business owner sessions (minutes of meetings, outcomes, follow-ups)

Worked as Tier-3 level help support. Worked to support high stake customers through the transition.

Worked with the vendor towards finalization of Functional specification and monitored the progress through out the SDLC via requirement traceability matrix.

Trained the business team on the new system.

Testing

oManaged testing, scheduling, tracking and status reporting using Mercury QC.

oDeveloped test cases to test the functional specifications, performance, GUI, platform compatibility and regression testing.

oLead testing of system as standalone, and integrated. Performed design, performance and multi-platform compatibility testing for web based system.

oDeveloped test cases to test the business processes.

Customer experience

oResponsible for review of the GUI for consistency, look and feel (customers’ and functional perspective)

oOrganized customer experience sessions to understand the acceptability towards the changes.

oSubject matter expert of new application to help the customers make them comfortable with the new application.

oProvided hands on training to the business customers for the new system.

2007-2009

Free-lanced as a business analyst.

Responsibilities included documenting business requirements, technical gap analysis documents and functional specifications.

This was a multi-lingual experience which involved interacting with users with very limited working knowledge of English.

2003- 2006

Travelling across the world

Full-time parent

Setu Net, Vapi, Gujarat

June 2002 - August 2003.

Took on a key role in development of client-server software. The application’s main features include automated email services, extensive analysis of data and customizable by user. Front-end being visual basic and backend access, now SQL server.

Contributed to pre-development phases, including project conception, requirement analysis and modeling.

Introduced coding standards and software engineering processes

Versatile team player, with proven problem analysis skills.

Providing quality solutions within deadlines.

Worked as a designer and developer of a multilingual online testing application. Currently being used by an MNC and various schools.

Learned Crystal reports and delivered a complex reporting solution to an MNC using it.

Took on as a web developer for a designer wear store site to maintain exports.

Developed in-house intranet.

Took voluntary lectures on various software techniques, languages.

Kobian ECS India Limited, Silvassa, D.N & H

November 2001 - May 2002

Played a key role in development of in-house projects.

Developed a file comparing software to analyze the data in the file.

Helped a growing in-organized concern to put its system in order.

Infovision Limited,

New Delhi. July 2001 - November 2001

Worked as a trainee on an international project. Front-end in Java and backend SQL Server.

Designed test cases.

Played a key role in documentation of application.

Took on as a web developer of developing an interactive web site.

Object Edge Limited, Nashik.

Final Year Project

Developed a tool that represents different XML file data as reports with a single XSL file. This leads to significant saving in development and maintenance costs.

Gained experience of working with XML4J and Java.

Got introduced to concepts of extreme programming.

Practiced software-engineering processes to deliver quality solution.

LANGUAGES

Fluent in English & Hindi.

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