Sales Customer
Resume:
Lizzethe Escoto
**********@*****.***
Houston, TX 77079
A self-driven, highly motivated, detailed oriented individual with over 10 years of experience providing thorough support; effective at multitasking and working under pressure. Provides leadership, mentoring, and coaching to assigned staff which ensures high level of accuracy and efficiency.
•Bilingual in Spanish- Speak, Read and Write.
•Microsoft Word, Excel, PowerPoint, Outlook, Oracle, Amadeus, SABRE Airline Solutions, and SAP
•Possess excellent interpersonal and communication skills.
ION Science, Inside Sales and Procurement Representative 2013-2014
•Provide product and deliver information to customers by obtaining necessary information from shipping, manufacturing, and sales support employees.
•Prepare and follow up on price quotations- verbally and via emails.
•Resolve any problems or complaints from customers. Document complaints and obtain assistance from other departments in order to help resolve the situation.
•Respond to customer request concerning product quality, delivery service, and product information with an emphasis on resolving customer issues.
•Write, manage, and develop reporting tools to aid in the analysis of sales.
•Determine inventory quantities are sufficient for needs and order more if warranted.
•Prepare and edit purchase orders from various projects and suppliers.
Universal Weather & Aviation, Travel Consultant 2011-2013
•Process customer domestic and international travel bookings: hotel reservations and ground transportation.
•Shift market share to Universal’s preferred preferences- promote the acceptance of vendors.
•Effectively maintain the Customer Relationship Management System (CRM) with client
•Verify proper reconciliations are performed in timely manner.
•Originated bookings on Amadeus. Involved in conversion to SABRE.
Continental Airlines, Flight Attendant 2007-2011
•Ensure compliance with corporate and Federal Aviation Administration regulations.
•Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
•Check to ensure that food, beverages, emergency equipment, and other supplies are aboard and are in adequate supply and condition.
•Oversee the work of the other flight attendants aboard the aircraft.
•Implement appropriate & effective emergency procedures.
•Prepare reports showing places of delayed departure time, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
Spring Branch Presbyterian Academy, Assistant Director 2003-2005
•Train new hires according to academy/ state rules and regulations.
•Assist the director in administrative support- typing, copying, and scanning.
•Coordinate employee scheduling.
•Create marketing materials for upcoming events.
•Plan and implement activities for summer program.
Education
Houston Community College Associates in Arts, General Studies 2007
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