Customer Service Representative
Resume:
Tara Vaxter
Jeffersonville, Indiana 47130
**********@*****.***
SUMMARY
A pro-active, productive individual demonstrating a high level of initiative with extensive experience in customer service and administrative office operations. Welcome new challenges with the problem solving ability and the motivation necessary for success. Interpret and resolve complex issues, implementing winning strategies with proven success. Produce a significant contribution to an organization’s goals, combining the necessary administrative and interpersonal skills to successfully complete projects on target. Effectively organize, coordinate and accomplish assignments, with a consistent record of successful contribution in each assignment and skills demonstrated in the following areas:
Customer Service Problem Solving
Procurement Organization
Effective Liaison Computer Proficient
Scheduling Troubleshooting
Employment
UNITED PARCEL SERVICE, Louisville, KY
(September-1992 - Present)
Accounting Specialist-Present
Perform problem resolution, credit control, and account analysis. Receive inquiries and contact customers for resolution with billing discrepancies and see through to final resolution. Maintain customer receivable accounts.
Image Document Retention Processor (Ocotober-2004 -2009)
Perform all functions relative to import documentation preparation for scanning and indexing
Reviewed paper work for u.s. custom boarder and protection for payment summary report
Coordinate and enter information into various automated systems. Ordered supplies for the department
Daily Operations Scheduler (2000 - 2004)
Monitored scheduled events including revising instructor schedules
Coordinated simulator tours and other duties as assigned
spoke with internal and external customer
Airgo Cargo Service Representative (1996 - 2000)
Served as stansted import flight coordinator with additional responsibility for reservation of cargo shipments
Reviewed declarations and cargo manifest for completeness and compliance with regulation
Observed weight discrepancies, mesco messages and service failures
International Customer Service Representative (1995 - 1996)
Provided excellent service in a prompt, courteous and professional manner ensuring a smooth flow of operation
Efficiently handled all customer calls regarding international shipping procedures and documentation
Interfaced with other departments, effectively reducing customer complaints and speed handling requests
Gave rate calculations on international shipments and ordered shipping supplies
Travel Administrator/Flight Operations (1993 - 1995)
Booked hotel reservations for crew members and initiated payments for company hotel bills
Scheduled transportation for crewmembers
Initiated receipts for mileage reimbursement
EDUCATION
Indiana University, Southeast New Albany, IN
Bachelor of General Studies
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