Manager Project
Resume:
Jack Gayle
*** ****** **** **., *****, TX *****
******@*******.*** www.linkedin.com/in/jackgayle
DIRECTOR OF Technical Services
Savvy Technology Implementation Project Manager with solid experience delivering complex projects domestically and internationally. Develops new business, wins proposals and ensures continuing business. Skilled at developing and managing technical, military and contractor teams on site and remotely. Adeptly balances customer expectations with contract requirements. Superior influencing skills that have won over military leaders, labor bosses, demanding customers and reluctant stakeholders. Truthful professional known for his integrity and for delivering on time and according to contract. Holds Final Secret security clearance.
EXPERIENCE
Hewlett Packard, Plano, TX
Contract Transition and Quality Lead 2010 - 2015
Integral member of HP’s Navy Next Generation Network (NGEN) pursuit team. Wrote 2 sections of contract proposal for the transition of network services. Project Lead responsible for transitioning Application Hosting Services from current Continuity of Services Contract into Navy’s NGEN service. Managed team leads from HP and the Navy to ensure accuracy and completeness. Field Service Subject Matter Expert. Developed cost reduction initiatives. Streamlined communication processes. Provided expert direction and guidance to process improvements and establishing policies. Represented the organization to external customers/clients.
All contract deliverables have been on time and within contract specifications
Developed Power Cord Recall procedure, approved by the Navy, which continues to run smoothly on its own without any problems, recalling defect power cords
Reduced costs 20% by creating Communication Cost Reduction Program
REGIONAL FIELD SERVICES LEADER - NAVY MARINE INTRANET 2007 - 2010
Stakeholder for developing and implementing strategies to achieve business goals in the Far East. Reviewed new business opportunities, proposals and marketing presentations to ensure alignment with customer and HP objectives. Identified opportunities to leverage HP expertise to new markets. Planned, directed and coordinated tactical/strategic engineering activities. Organizational responsibility for employee, customer and organizational project management. Directed large, complex globally based employees and location. Coached and counseled team managers on business, organizational and technology strategies to include IT Service Management (ITSM) and ITIL Foundation.
Talented at balancing demanding customer expectations against cost effective contract requirements
In only 48 hours implemented significant Defect Correction Process, successfully correcting 4000 machines
Oversaw successful testing of challenging Deployable Site Transition Boundary which led to the sale of 20 new products to the Marines and new business with the Navy
Electronic Data Systems, Iwakuni Japan & Honolulu, HI
DELIVERY LEADER & SITE MANAGER - NAVY MARINE INTRANET 2005 - 2007
Transitioned Marine Corps owned site to contractor owned site within 60 days. Managed $10M account with ~2000 customers with P & L accountability. Coached team to translate customer and organizational objectives and critical success factors into actionable business, organizational and technological goals. Participated in business and customer business planning. Successfully operated remotely from corporate management, 6,790 miles away and 13 hours ahead.
Achieved operating profit margin of 91.4% with 0.5 pts variance
Total operating expense variance - 1.5 pts
Achieved and maintained full performance / full pay of cutover within 60 days of eligibility
Honored with Letter of Appreciation from MCAS Iwakuni Commanding Office for superior performance during site cutover, the only site to receive a letter for transition
Jack Gayle 817-***-**** p 2
REGIONAL INFRAS. & SITE TRANSITION MGR. - NAVY MARINE INTRANET 2003 - 2005
Project managed infrastructure requirements, scope and change management for cutover from the military to contract ownership. Developed project control and reporting procedures. Analyzed project progress/cost and facilitated development of alternatives. Led project team in determining and translating client requirements into operational plans. Identified and assembled resources to meet project needs. Managed sub-contractors. Planned, scheduled, monitored and reported on project activities. Collaborated on project proposals, bids, contracts, estimates and schedules. Advised senior management on project management capability and risk.
Despite numerous, impossible challenges successfully executed cutover in only 10 days
Wheat International, Honolulu, HI
ASSET MANAGER - NAVY MARINE INTRANET 2002 - 2003
Efficiently managed inventory of all equipment used by Oahu Network Operations Center (NOC) and deployed NMCI seats managed by the NOC.
Achieved very detailed accuracy that reduced costs and labor hours and improved asset accountability
Pacific LightNet, Honolulu, HI
OPERATIONS MANAGER 2001 - 2002
Directly responsible for daily operations of technicians, warehouse, assets and remote facilities to fill customer orders. Established technician training. Established Emergency Preparedness Plan.
Achieved 100% redundancy to comply with FAA requirements
Ensured sufficient stock of parts and equipment to maintain uninterrupted installation cycles
Brought keen eye for spotting future requirements to optimize the network for future capabilities
HighSpeed Communications, Honolulu, HI
REGIONAL OPERATIONS MANAGER 2000 - 2001
Managed all facets of the day-to-day operations of the field systems and performance for last mile of internet services. Managed contractors and maintained installation standards. Responsible for budgeting for technical group. Directed and negotiated with city and county site acquisition and property owner on acceptable antenna placement, cable and equipment access.
Safe Environment Engineering, Honolulu, HI
PROJECT MANAGER - LEAD FIELD TECHNICIAN 1998 - 2000
Planned, organized, directed, controlled and managed service. Managed installations, maintenance and removal of electronic equipment. Contributed to development of strategic and tactical plans for technology services. Assisted in development and execution of annual operating plans. Represented company in customer meetings on service and installation issues.
Easily built union and shipyard relationships that facilitated proposal acceptance
Federal Express, Newark, NJ
TECHNOLOGY SERVICES MANAGER 1998
Contributed to development of strategic and tactical plans for technology services. Developed and implemented effective operational controls to protect corporate assets. Administered $1,000,000 annual operating budget.
Achieved 99% service level for telecommunications and electronic equipment by maintaining equipment reliability
Maintained 100% service level for automatic call distributor equipment for customer service centers
United States Marine Corps
ELECTRONICS MAINTENANCE SUPERVISOR & TECHNICIAN 1995 - 1997
Managed maintenance of 3000 pieces of equipment, - computers, radios, vehicles, global positioning systems and satellite communications equipment. Planned and implemented support requirements for national and international operations. Managed 250 Marine Corps personnel as a First Sergeant and $250,000+ operating budget. Performed repairs on communications equipment, multi-channel radios, vehicular mounted communications systems, antenna structures and voice data encryption devices. Managed several complex maintenance support programs to include Calibration Control. Utilized wide range of test, measurement and diagnostic devices in repair of electronic equipment - data/signal generators, power meters, frequency counters, oscilloscopes, spectrum analyzers and time domain reflectors.
Jack Gayle 817-***-**** p 3
EDUCATION & PROFESSIONAL DEVELOPMENT
Project Management; Strategic Management; Operations Management; Risk Management; Teambuilding
BS – Business Administration, Colorado Technical University
SECURITY CLEARANCE
Currently: Final Secret Maintained and held: Top Secret Security Clearance with SCI access
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