Customer Service Manager
Resume:
Personal Details
Surname : Nyati
Names : Nokulunga Patience
Date of birth : 12 August 1984
Identity Number : 840**********
Gender : Female
Marital Status : Single
Nationality : South African
Home Language : IsiXhosa
Language of Proficiency : English (Speak, Write and Read)
Xhosa (Speak, Write and Read)
Sotho (Speak)
Residential Address : 241 Tshukudu Street
PROTEA CITY
1819
Contact Number : 072-***-**** or 076-***-****
Dependent(s) : One (1)
Driver’s License : Code 8
Health : Excellent
Hobbies : Singing, Play netball and Reading
Interests : Education in Health and Dancing
EDUCATION QUALIFICATION
High School Attended : Tetelo Secondary
Highest Grade Passed : Grade 12
Subjects Passed : IsiXhosa, English, Biology
Geography and Physical Science
Year Completed : 2001
Institution : Damelin College
Course : Office Administration
Modules : Communication skills, filling systems,
Layout of an office and reception environment, economic
Systems, Telephone manners, Receiving
Institution : Rose bank College
Course : Call Center Operations
Modules : Call center Development, Telecommunication
Customer Service, Communication Skills
Staffing and Technology
Qualification Obtained : Certificate
Institution : CECS
Course : ITC (Introduction to Computer)
Modules : Microsoft Word, Excel, Access, PowerPoint
Internet and Windows 2000
Qualification Obtained : Certificate
Current Studies : Human Resource Management (N5 Part- time)
Institution : South West Gauteng College
Modules : Communication Management, Labour Law, Computer Practices and Personnel Management
WORK EXPERIENCE
Company : iDEAL PREPAID
Position : Call Center Consultant (Inbound & Outbound)
Duties : Customer Service, admin assistant, filling Receive
Telephone calls, blocking & unblocking meters
Helping clients with meters registrations
Recharge tokens queries options or missing digits
Date Started : 30 May 2014
Company : City of Johannesburg
Current Position : Volunteers Youth coordinator Fairview Fire Station
Duration : October 2012-to Date
: Filling, Data capturing
: Office management
: Dealing with any volunteer requests : enquiries (internal and external) :Screening incoming and outgoing calls :for all staff members, payment queries
:E-mail, faxing and photocopying
: Manage documents and information: processing
: Management of Five Fire Stations (District3) within EMS
: Handle Staff Establishment and: updates every month
: organize meetings, appointments
: Taking minutes during meetings
: Compile reports for the District 3
: And report direct to the Divisional Chief
Duration : 2006-2007
Company : ABSA Bank
Position : Business Teller (Bulk)
Duties : Make Deposits, Withdrawals, Money transfers
Issuing cheques, FICA and Cashing cheque
: Manage documents and information
: processing
Duration : 2007-2010
REFERENCE(S)
Contact Person : Astrid Labuschagne
Position : Assistant Manager
Contact Number : (011-***-**** or 084-***-****
Company : Ideal Prepaid
Contact Person : Lucy Moloi
Position : Divisional Chief (Volunteer Office)
Contact : (011-***-**** or 082-***-****
Company : City of Joburg
Contact Person : Salume Simelani
Position : Teller Controller (Assistant Manager)
Contact Number : (011-***-**** or (011-***-****
Company : ABSA Bank (Cresta Mall)
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