Customer Service Microsoft Office

Danyell Wilson

Rolloff Dispatcher /Safety

Mooresville, IN

***************@*****.*** - 317-***-****

WORK EXPERIENCE

Logistics Coordinator

Avram Worldwide - Indianapolis, IN - March 2015 to April 2015 Responsibilities

Logistics track and trace of truckload and ltl loads. Updated shippers and consignees of delivery and pickups. appointment setting.

Skills Used

Tmw. trucker411

Clerk

Westaff - Indianapolis, IN - November 2014 to February 2015 Responsibilities

Temporary assignments including distribution clerk. checking inbound drivers and deliveries. bills of lading. Rolloff Dispatcher /Safety

Ray's Trash - January 2014 to May 2014

Dispatch of 80 rolloff and tractor/trailer drivers including rolloff containers, compactors and semi trailers. Handled incoming service orders, directed drivers, and resolved service issues. n. Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response. Assisted in determining daily level of driver staffing to provide best mix of responsiveness and productivity Assigned routes and service tickets to appropriate Drivers throughout the day and for the next day; closed service tickets each day. Handled fields incoming calls and e-mails from customer service and sales department; managed requests for pick-up or container delivery and ensuring coordinating Driver movement in the field Records and documents information from Drivers and distributes to appropriate departments. Communicated with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.

Air Export Customer Service

DB Schenker - December 2013 to January 2014

Setup file for processing and export compliance information, process customer booking and dispatch for pickup, complete airline booking, review airline contracts and process MAWB. process HAWB, and invoice accurately.

Broker/planner CSR

Magnum Logistics - July 2013 to September 2013

Track/trace loads, order entry, customer inquiries, programs used TMW, Rapid log pro, excel, microsoft office suite.

Safety Specialist

- April 2011 to December 2012

UPS 04/2011-12/2012

Role: Operations

LTL division. Appointment setting, customer service, claims, shipment tracing. Safety issues such as slips/ falls, Forklift certified.

Role: Safety Specialist

Safety training/testing HOS, HAZ MAT, OSHA compliance and company standard for tractor/trailer drivers. Monitored monthly test results for 450 union drivers. Increased driver voluntary participation by 50% in monthly testing, self-checks and safety contests.

Transportation Specialist

Inbound - February 2010 to May 2010

outbound linehaul drivers, driver checkin, trailer/equipment reports, customer service, pickup and delivery, assigned trailers to drivers and inputting information into system, inputting time cards, checking trailer and volume forecasts and maintaining reports and databases for daily operation. Dohrn Transfer 02/2010-05/2010 Operations

Duties: Customer service, tracing, all os&d, pickups, deliveries, inbound, dispatching linehaul drivers, manifesting loads, scanning, entering bills of lading. Customer Service Rep

Conway Freight - March 2009 to September 2009

Duties: Entering bills of lading, answering customer calls. Assisted with outbound operation. Earned responsibility for all Canadian export paperwork and processing. Decreased rejection of shipments at Canadian border by 25%.

Police Officer

TMC Transportation - April 2006 to July 2006

04/2006-07/2006 Safety

Duties: Reviewing and retraining OTR drivers on current DOT hours of services rules and regulations. Producing monthly reports, audits and histories for 300 drivers. Programs used AS/400, excel and all essential office equipment.

Indianapolis Public Schools 08/2003-09/2004 Police Officer Duties: Made arrests, took reports of criminal incidents and activity, performed escorts and responded to alarm calls, as well as perform other assigned tasks..Attended Indiana Law Enforcement Academy in 04/04-07/04. Jail Deputy

Marion County Sheriff Department - February 2002 to August 2003 Duties: Conducted inmate admissions and releases. Performed searches of inmates. Accounted for inmate completed records, reports and forms. Escorted and transported inmates. ADDITIONAL INFORMATION

Skills acquired

AS/400 CONFLICT RESOLUTION

EXCEL RECORD KEEPING

POWERPOINT CUSTOMER SERVICE LTL

QUALCOM DISPATCHING

FORKLIFT CERTIFIED SAFETY

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