Customer Service Sales

SHAWNA PARSON

***** ***** ******* **, ******, Tx. 77338 (H) 713-***-**** (C) 281-***-****

************@*****.***

Professional Summary

Friendly sales associate adept at working in diverse retail and customer service environments. With over 1 1/2

years retail experience in a fast-paced, team-based environment. Patient and empathetic with experience in

conflict resolution and customer care.

Skills

Exceptional communication skills Adheres to customer service proceduresQuick learner Strong problem solving aptitudeCreative problem solver Persuasive speakerHighly dependable customer interface expertiseExcellent attention to detail

Work History

Sales associate/cashier 01/2014 to 10/2014

Abercrombie and Fitch – Humble, TX

Greeted customers entering the store to ascertain what each customer wanted or

needed.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal customers.

Recommended, selected and helped locate and obtain out-of-stock product based oncustomer requests.Answered product questions with up-to-date knowledge of sales and store promotions.Organized store merchandise racks by size, style and color to promote visuallyappealing environment.Folded and arranged garments in attractive displays.Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.Investigated and resolved customer inquiries and complaints in a timely and empatheticmanner.Ensured superior customer experience by addressing customer concerns, demonstratingempathy and resolving problems on the spot.

Provided ongoing guest service, including giving fashion advice.

Sales associate/cashier 12/2012 to 11/2013

Hollister Co. – Humble, TX

Greeted customers entering the store to ascertain what each customer wanted or

needed.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal customers.

Recommended, selected and helped locate and obtain out-of-stock product based on

customer requests.Answered product questions with up-to-date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrativeteams on a daily basis.

Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.

Provided ongoing guest service, including giving fashion advice.Maintained cleanliness and presentation of stock room and production floor.Folded and arranged garments in attractive displays.Recommended alternative items if product was out of stock.

Education

High School Diploma: 2014

Nimitz Senior High School - Houston, TX

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