HP BSM Consultant
Resume:
Kathleen Desmond Widick www.linkedin.com/in/kathleendesmond
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Summary
An accomplished Software Consultant with several years of comprehensive experience implementing multiple Software products to fortune 500 companies, Federal and SLED. Highly knowledgeable in all IT areas as well as ITIL processes. A self-starter with a lot of customer facing experience.
Technical – Skills
“If I haven’t worked with it before, I’ll pick up a manual and figure it out!”
Management/Monitoring Software Design and Implementation
Subject Matter Expert – BSM, OMi, Sitescope, HP Network Node Manager, Operations Manager, Performance Insight, OneView, Virtual Connect Enterprise Management, Insight Control, Insight Remote Support
ITIL Certified. ITIL Consultant
Technical Project Management
Technical Writing – “Best Practices” whitepapers, delivery documentation and SOW’s.
Subject Matter Expert – HP Cloud Infrastructure (BladeSystem, Converged Infrastructure, Virtual Connect)
Linux, Solaris, AIX, HPUX, Windows Server
Internet Protocols – TCP/IP, SSH, SFTP/FTP, SSL, NTP, Ethernet, DHCP, DNS, SNMP, WMI
Cisco IOS, HP Flexfabric
Software – BSM Suite - HP Operations Manager HP Network Node Manager Sitescope • Omi Service Health Reporter (SHR) HP Systems Insight Manager/Insight Remote Support HP Oneview HP Network Automation/Server Automation OVPI Intelligent Management Center HPSA HPNA OO BMC Patrol CA Unicenter
Professional Experience
HS Software Consulting
Founder and CEO 2015 to Present
I have started my own consulting firm specializing Enterprise Monitoring Software assessments, design, installation and configuration. We specialize in small to midsize business and delivering Proactive Select services. We also specialize in Sitescope, Omi, NNMi, Insight Remote Support, Oneview and Intelligent Management Center (Network Management software)
Hewlett-Packard Enterprise Services, Roseville, CA. 2013 – 2015
Account Delivery Manager/Consultant
Manages infrastructure operations in support of the account. Reduced outages to 3% by encouraging teamwork, monitoring and automation.
Oversees/governs infrastructure project delivery for the account. Managed a major hardware refresh for 2 clients.
Responsible to the Account Executive for delivery quality, cost, timeliness. Reduced account operating costs by improving delivery efficiency and removing obsolete processes.
Manages the quality of the delivery services being delivered. HP Blade, Converged infrastructure SME supporting multiple accounts.
HP monitoring software SME supporting multiple accounts.
Hewlett-Packard, Roseville, CA 2008 – 2013
Senior Technical Account Support Manager/Consultant
Implemented several products in the BSM suite like NNMi and Operations manager for windows and unix to Fortune 500 Companies, Federal and SLED.
Mission Critical Account Support Manager (ASM), trusted advisor and the face of HP for SLED and commercial accounts.
HP Northern CA Global Delivery Installation Services technical lead for BladeSystem and Insight Control carepacks supporting ALL HP Northern CA customers.
BladeSystem, and Proliant management software SME responsible for ALL Northern CA delivery and support. Supported the rest of the USA and Canada as required.
Blade System/Insight Software technical writer and trainer for Northern CA. Wrote several published whitepapers and “Best Practices” documents for HP.
Technical Project Manager for several consulting projects. Managed a worldwide Bladesystem upgrade project for a large software company.
Worked continuously with other ASM’s to support existing Mission Critical HP Software customers in the USA and Canada and identify potential opportunities for new service revenue. Expanded a new service offering for management software consulting which generated 100’s of days of consulting revenue.
Technical advisor for the Proactive Care project team. Critical team member in the effort to ensure that customer’s expectations were met in HP’s new service offerings.
Technical focal for Northern CA HP phone home management software.
Supported sales in a Solution Architect role with the goal of selling HP services. Convinced a large grocery store chain to stay with HP and not go to IBM. Then talked them into upgrading their existing blades to Gen 8. This was a 500k deal in the first phase alone.
Hewlett-Packard, Roseville, CA. 1999 – 2008
Senior Technical Consultant
Architected and implemented various HP Software products like Network Node Manager and Operations Manager for SLED, Federal and Fortune 500 customers. Customized tools to support customer ITIL processes.
Infrastructure network and systems management technical lead and delivery consultant for several HP Software delivery engagements
Designed and implemented Network Node Manager and created NOC ITIL incident and problem management procedures for a major outsourcing firm’s data center.
Supported sales in a Solution Architect role with the goal of selling HP consulting services and software.
Network Node Manager Advanced Lab instructor for HP Software Universe. Created the lab training documents.
Wrote and published several “Best Practices” documents in the area of systems and network management software.
Designed, built, configured and documented an Operations for Unix and NNM server running on a Veritas cluster that could be built in 4 hours. This was for a federal customer.
Architected and implemented an integrated multi-vendor monitoring solution for multiple Federal, SLED and Private industry customers.
Training – Sitescope 11.24 Essentials • OMi 10 Delta/Implementers
Education – BA Business Management, University of Portland – Portland, OR
Certifications – ITIL Fundamentals HP Network Node Manager Certified
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