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Office Customer Service

Location:
Augusta, Georgia, United States
Posted:
September 16, 2015

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Resume:

Lisa Franklin- Anderson

**** ***** ******

Augusta, GA 30906

Cell: 443-***-****

acrp2y@r.postjobfree.com

Experience

Maryland Correctional Institution for Women

September 2004 – May 2015

Office Secretary III

Jessup, MD

I use to work in the Social Work and Addiction Department as an Office Secretary III Creating and maintaining Databases for each department, entering data in the R-drive system. I schedule meetings for both departments; organize and maintain paper and electronic files; manage projects; and disseminate information by using telephone, and email. In February of 2008 I was promoted to a office secretary III position as the Asst. Warden secretary my responsibility as followed I coordinated all office administrative activities and storing, retrieving, and integrating information for dissemination to staff; I plan and schedule meeting and appointments; manage projects; conduct research; create spreadsheets; compose correspondence, and create presentations, reports, and documents using desktop publishing software and digital graphics. I maintain and examine leased equipment, order supplies, made travel arrangements for the Warden; answer telephones, and transfer to appropriate staff member, meet and greet clients and visitors; maintain hard copy and electronic filing system; coordinate and maintain records for staff office space, phones, parking, company credit cards, and office keys, and responsible for the computer inventory for the whole prison. I arrange conference calls, supervising other clerical staff, reviewed incoming memos, submissions, and reports in order to determine their significance and to plan for their distribution. I also prepare agenda and made arrangements for meetings of committees that we have in the institution. I also conduct research and prepare statistical reports.

Second Genesis

January 2008- March 2010 Residential Monitor Crownsville, MD

I worked the weekend shift at the program. My responsibility was to monitor and support clients receiving treatment. Key duties include orienting new clients to the program; conducting “floor” interventions in response to behavioral issues; enhancing motivation for treatment; and driving an agency vehicle to pick up and transport clients. I facilitated house meetings and specialized groups. On a rotating basis, checks security of the building and accounts for the whereabouts of all clients. I took responsibility for all clients as unforeseen situations arise and communicates with primary counselor verbally and through staff log. I also administered medication to clients.

Parole & Probation

February 2003 - September 2004

Office Secretary II

Baltimore, MD

I work at the Baltimore City Jail as a secretary for 5 mos. in the Classification office. I answer telephones and transfer to appropriate staff; classified inmates as they enter the jail system; Perform general clerical duties to include but not limited to : photocopying, faxing, mailing, filing, and typing; Then I was transfer Parole & Probation to work in the case monitoring unit. I answer telephones and transfer to appropriate staff, coordinate and maintain records for the state of Maryland paroled releases, and probation releases, I manage special projects, and filing.

Loudoun Fairfax Ambulance

August 2003 - February 2005

EMT-B/ Medical Biller

Sterling, VA

I dispatch the ambulance crews out to various locations to pick up patients, And take them to various hospitals in DC, VA, MD areas. Then at night when the crews came in I did the billing for all the trips we took that day. I’m very familiar with ICD9 codes and the CPT codes.

Pelletteri & Associates

September 2002 - November 2002

Medical Collector

Lombard, IL

I did medical collections for hospital; I set liens on estates and I call clients about unpaid hospital bills and collected on them. I did skip tracing and I follow up on the payments arrangements I made with clients. I also sent out reminder letters.

Superior Ambulance

February 2000 - May 2002

EMT-B/ Medical Collector

Elmhurst, IL

I work on the ambulance taking patients to various hospitals. Then I moved in the collection office. There I called Patients about unpaid ambulance bills, and collecting on them. I made payment arrangements and I did skip tracing, I ran credit checks; I also bill insurance companies, I printed out the 1500 forms etc.

SDI SECURITY AGENCY

March 2000 - May 2002

SECURITY GUARD

CHICAGO, IL

I HAD TO MAINTAIN HIGH VISITABILITY,AND PROTECT OUR CLIENT PROPERTY.I HAD TO GREET PEOPLE,AND IT DEPENDS ON WHAT SITE I WAS ON,I HAD TO LOG TRUCKS IN AND OUT,AND CHECK SEALS ON THE TRUCKS.MAKE SURE THAT THE PEOPLE THAT WAS ENTERING IN & OUT OF THE BUILDING SIGN IN & OUT

Education

Eastern High School

June 1988

High School

BASIC/SECRETARY OFFICE TRAINING

DC

ACCOMPLISMENTS

I HAVE A PERC-CARD SO THAT I CAN BE A SECURITY GUARD, I ALSO HAVE A CNA CERTIFICATE THAT ABLES ME TO BE A NURSING ASST. AND I'M LICENSE EMT-B THAT GIVE MORE OPPORTUNITY HELP PEOPLE GET THE MEDICAL ATTENTION THEY DESERVE.

Skills

Basic reading, writing, and arithmetic, knowledge of Microsoft office and telephone protocol. Professional verbal and written communication skills. The ability to type 50wpm. Good customer service and interpersonal skills; very tactful when dealing with people, discretion, good judgment, organizational or management ability, initiative, and the ability to work independently or with others.



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