Customer Service Representative

Belinda Borunda

**** *. **** ***. ******, Ca. ***27 • M: 559-***-**** • Email: **********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Highly motivated customer Service Representative with over 8 years experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven and high-pressure environments where every minute counts and acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales and service delivery are maintained.

SKILLS & QUALIFICATIONS

•Bilingual English and Spanish •Analytical & Problem Solving Skills •50+ WPM and 10 Key

•Highly Organized & Detailed Oriented •Communication-Oral & Written •Excellent Computer Skills

•8 Years Customer Service •Complaint/Dispute Resolution •Team Building & Motivation

•Effective Multiple Skills •Supervision & Training •Self Motivated

EMPLOYMENT HISTORY

Customer Relations Specialist July 2008-Present Suburban Propane Fresno, CA.

Multiple phone lines, incoming and outgoing. Credit & Collections, Dispatcher, New Sales, Accounts Receivable, Accounts Payable, Forms control, Receive and process Customer’s payments; includes: Visa, MC, Discover, Amex, Checks, & Cash. Store’s daily balancing. Residential & Commercial credit checks. Completed training to meet and exceed Customers expectations.

File Clerk Jan 2008-May 2008 Internal Revenue Service Fresno, CA.

Receive all incoming mail. Sorted and filed all tax forms accordingly by dates, types of mail, and currency. Learned other types of more complicated mail, and kept record of all counts of mail receipt. Handle large checks and any forms of money accordingly. Met and exceeded daily goals.

Secretary Oct 2007-Jan 2008

Fresno County EOC Fresno, CA.

Assigned to more than one location ranging from Human Resources, Finance, Head Start, EOC Clinic, and the Executive office. Answered multiple phone lines, Input and receive any forms and applications. Completed all data entry required in a timely manner. Greeted and directed clients. Represented every office with professionalism and integrity.

References Available Upon Request

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