Customer Service Representative
Resume:
Judy A. Carter
Thornhill, Ontario
L4J 3W3
**********@*******.***
Objective: Customer Service and/or Order Desk Representative
Summary of Qualifications
- 15+ years of customer service and call centre experience
- 5+ years of order desk experience
- experience with SAP, Word, Excel, Lotus Notes, Windows, E-mail, Internet, Typing 50wpm
- Organized and detail-oriented, exceptional problem solving and multi-tasking abilities, strong interpersonal skills, works well individually and as part of a team
Education
- one year university through correspondence, majored in Psychology
Work History
June 2009-Nov. 30, 2014 CAA
Member Care Counselor
-taking calls from members that need roadside assistance, asking probing questions in order to find their exact location
-recording all information and sending it to dispatch
-entering information for customers who wish to become members
-informing callers of the many advantages of becoming a CAA member
-answering the varied questions that callers have
April 2005-January 2008 Kodak
Order Entry/CSR
-entering orders (phone and fax) from Field Engineers, account customers and the public using the SAP order entry system
-mentoring/training/testing new hires, training new procedures
-preparing quality control reports and doing one-on-one feedback, coaching
-tracking orders with transportation carriers and company warehouses
-investigating shipment and back order concerns
-credits, returns
-providing product, delivery, and pricing information
2002-2004 Was Caregiver for my elderly parents.
1999-2002 Percepta (Ford Motor Co.)
Customer Service Representative
-inbound calls from U.S. Ford customers, addressing concerns, answering questions, providing information on, and promoting, products and services
-documented all calls clearly and concisely
-outbound calls to dealerships to address customer's concerns and gain necessary information
-also worked in a department where New Vehicle customers were called. Probed, in depth, into all concerns that customers had with their new vehicles. This precise documentation was then sent to the appropriate plant engineers.
1997-1999 Paramount Canada's Wonderland
Customer Service Rep/ Usher for Kingswood Music Theatre and Special Events
-usher duties included working at front gate, in theatre, backstage, queues, and crowd control.
-all positions were guest service oriented, and involved dealing with many people at a time and answering a multitude of questions.
-worked in Sales, taking season pass orders and answering questions about the Park
1989-1997 York Region Public School Board
Supply Teacher's Assistant
-assisted teachers, mainly in classrooms with special needs children
-also worked as lunchtime assistant with children, usually with special needs children's class.
Interests
I have lived in a housing co-op for over 30 years, and have been active on many committees, including the Board of Directors, the Member Selection committee (where prospective members are interviewed), and the Social committee.
References upon request.
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