Loan Processor Customer Service

Kathleen N. Jordan

***** ****** **** ***** ****, OH 43064

614-***-**** **********@*****.***

Profile

I can adapt to all types of work environments and situations. I am perfectly comfortable working in a team environment or by myself with minimal supervision. I am able to work at a high pace in, even in an extremely stressful environment.

I am always flexible and versatile in my work habits. I am an extremely fast learner who catches on quickly to new systems, programs, and procedures.

Skills

-Data entry

-Researching and verifying information

-Typing 65 wpm

-Filing, faxing, scanning, answering multiple phone lines

-Interacting with third parties

-Investigating and researching through the internet, library, and on the phone

-Using computer programs such as Word, Excel, and PowerPoint

-Excellent customer service: face to face, phone, email, and chat

-Written and verbal correspondence

-Attention to detail

-Document review (bank statements, tax returns, pay stubs, etc.)

-Appraisal review

-Calculating income, taxes, insurance

-Calyx/Point

-Encompass

-Ekomas

-E3

-OLIE

-FHA

-USDA

-Some VA experience

-Home improvement loans

-DU/LP

-YARDI (only 3 months experience)

Professional Experience

A2Z Field Services/Solutions Staffing June 2015-September 2015

Quality Assurance Processor

-Data entry

-Research and verify reports

-Communicate with vendors, clients, other departments, and management

-Review property photos

-Escalate and report deficiencies

Stonegate Mortgage June 2010- June 2014 (Laid off July 2012 and returned April 2013)

Mortgage Loan Processor

-Set up/register loan in system

-Verify information given

-Gather missing or incomplete documentation

-Submit package to underwriting

-Submit any conditions

-Prepare file for closing department

Accountemps/Robert Half October 2009- January 2010

Mortgage Loan Processor

-Worked temporary assignments with Chase and First Place Bank

Huntington National Bank October 2008 - April 2009

Mortgage Loan Processor

- Set up a file in the UNIFI system

- Gather all necessary documentation

- Confirm information given

- Research for accuracy

- Prepare for closing

Apex Mortgage Services, LLC June 2006- August 2008

Mortgage Loan Processor

- Process a loan from start to finish

- Submit to lender(s)

- Clear conditions

- Prepare for closing

- Draw/order closing docs (depending on lender)

- Get any prior to funding conditions

Randall Mortgage Services, LLC July 2005- May 2006

Mortgage Loan Processor

- Started out doing data entry and “clean up” on new files submitted

- Began processing own pipeline after 3 months

- Process a loan from start to finish

- Submit to lender(s)

- Clear conditions

- Prepare for closing

- Get any prior to funding conditions

- Helped closing department with final title policies

Education

Tolles Technical Center

Plain City, OH

Business and Communications, Certificate of Completion

Jonathan Alder High School

Plain City, OH

College prep, Honors Diploma

Contact this candidate