Customer Service Medical

BRITTANY LEWIS

**** ******** *****, ******, ** **156

Phone: 903-***-****

Email:

************@*****.***

Customerfocused

professional with expert oral, written and interpersonal communicative skills, seeking

careeradvancement

opportunities with a dynamic healthcare facility.

Able to anticipate issues and formulate creative and effective solutions

Possess strong leadership skills with an ability to build trust and loyalty within the team dynamic

Maintain proven ability to follow managerial directions to accomplish company objectives with a

high degree of accuracy

Competently produce outstanding results independently and within team settings without the need

for managerial oversight

Computer literate, utilizing skills to complete a plethora of daily duties, while typing 36 words per

minute with 10key

skills

MEDICAL EDUCATION / CERTIFICATIONS / COMPETENCIES

Ultimate Medical Academy / Tampa, FL

Medical Billing and Coding Diploma Sept, 2013

Certifications include: CMS 1500 Medicare Fraud and Abuse Prevention, Detection and Reporting

Uniform Billing (UB)4

Analyzing and coding surgical procedures and diagnosis using ICD9CM

& CPT codes

Collaborating across collection/billing departments to ensure billingrelated

issues are resolved

Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems

Verifying insurance and eligibility, and submitting claims to various insurance companies

electronically

Navigating and utilizing a classification system to assign codes for all patient symptoms, diagnoses,

diseases and procedures that are used in insurance reimbursement and research

Medical Billing Medical Coding Payment Posting

ICD9CM,

HCPCS, CPT Introduction to ICD10CM

Scheduling

Insurance Verification CoPayments

and Deductibles Medical Terminology

Anatomy & Physiology HIPAA Compliance Government Payers

Medicare & Medicaid TRICARE ThirdParty

Payers

CMS 1500, CMS 1450 (UB04),

EOB’s Greenway Prime Suite EMR Worker’s Compensation

Managed Care (HMO, PPO, and POS) EOB Office Management

PROFESSIONAL EXPERIENCE

Maximus/ Athens, TX

Customer service representative

April, 2014February,

2015

● Call center duties included answering multiphone

line

● Went over benefits with customers

Dependable Auto Shippers / Mesquite, TX

Front Desk Receptionist December, 2013 – April,2014

Promote a competent and professional persona as an initial point of contact with the public, both via

phone and in person

Oversee store inventory, restock items and complete numerous transactions through the

organization’s computerized pointofsale

system

Ensure smooth business operations by maintaining the flow of key information among all pertinent

company personnel

Contact this candidate