Customer Service Medical

Heather Greer Fuller

Houston, Texas *****

Mobile Phone: 321-***-****

Email: ************@*****.***

SUMMARY Actively seeking administrative office support position that provides optimal use of 15+ years of experience, excellent writing, typing, & communications ability, extensive customer service/patient background

EDUCATION Bachelor of Science (BS) – Forensic Chemistry

University of Central Florida, Orlando, Florida

Bachelor of Arts (BA) – Political Science

University of Central Florida, Orlando, Florida

EXPERIENCE

Temporary Administrative Assistant 7/2015 – 7/2015

Spherion Staffing Solutions, Inc. – Melbourne, FL

Provided temporary administrative office support to various companies in Brevard County including the Melbourne Airport Authority; used Microsoft Office including Word, Excel, Outlook Express, greeted clients politely & accordingly

Administrative Assistant 6/2013 – 6/2014

Parrish Medical Center (Healthcare Support Staffing, Inc.) – Titusville, FL

Provided high-level administrative support to hospital Information Systems Department by reconciling accounting invoices based on contractual payment agreements, interpreted technical contracts, used advanced Excel 2010 daily; was initially hired as a temporary administrative assistant for a three week period but was extended to one year due to high quality of work achieved

Executive Assistant 4/2009 - 6/2013

Prestige Cedar Homes, Inc. –Titusville, FL

Provided executive clerical assistance to president of marketing, created brochures and marketing materials using Microsoft Word and Excel, duties involved extensive typing and use of personal writing skills to improve/edit marketing materials and draft correspondence with little supervision, ordered office supplies & processed mail; job involved self-motivation & ability to manage entire office

Dispatcher 3/2007 - 3/2009

Broadband Technologies, Inc. (Bright House Networks, Inc.) – West Melbourne, FL

Dispatched 30+ cable technicians daily to customer locations in Brevard County for cable & internet installation and repair, utilized Boost Nextel two-way communications systems, answered heavy phones & received all service call requests, documented customer service calls and outages, reconciled end-of-day cash drawer and monies collected by technicians; developed exceptional multi-talking skills and ability to remain calm under pressure

Project Coordinator / Scheduler 5/2006 – 1/2007

Comprehensive Health Services, Inc. (The Bartech Group, Inc.) – Cape Canaveral, FL

Provided heavy medical scheduling for healthcare pre-employment testing subcontractors for various federal contracts; heavy medical scheduling for TSA and Border Patrol; answered phones, tracked specific projects in accordance with strict deadlines, developed excelled organizational & time management skills

EXPERIENCE (continued)

Medical Office Manager / Insurance Biller 2/2002 – 4/2006

Patricia Stelzreide, PsyD, LMHC Counseling & Psychotherapy Services – Titusville, FL

Worked as medical office manager for two psychotherapy doctors, participated in medical appointment scheduling, billed insurance companies & collected payments, became skilled in medical billing & ICD coding, processed & distributed daily mail, scanned info into electronic health record, collected payments and posted to patient accounts, reconciled daily payments & made bank deposits

Administrative Assistant (Medical Billing) 9/1997 – 1/2002

Nightingale, Inc. dba Brevard Home Health Supply, Inc. – Titusville, FL

Processed hundreds of purchase orders weekly for durable medical equipment supplies, wheelchairs, and other home health equipment and electronically billed and coded supplies to Medicare and other private insurance companies such as Blue Cross/Blue Shield, United Healthcare and Aetna; received extensive training in electronic medical billing and coding

SPECIALIZED SKILLS

COMPUTER

Advanced Microsoft Office

Advanced Microsoft Word 2010

Advanced Microsoft Excel 2010

Adobe PDF Documentation

Microsoft Outlook 2010, Internet mail services

Windows 8.1 / Chrome, all other previous versions of Windows; very Internet savvy

Typing Speed = 65 wpm / 98% accuracy

HEALTHCARE

Medical Terminology (both on-the-job and completed college courses)

Medical Billing & Coding (including electronic medical billing software)

Medical Scheduling (Misys Tiger, other medical scheduling software)

Medical Electronic File Maintenance

Medical Insurance Authorizations (Medicare, Medicaid, & private insurance collections)

Pharmacy Technician; can read, interpret, type & process doctor’s prescriptions into electronic database

CLERICAL & CUSTOMER SERVICE

Specialized extensive customer service training in retail, corporate & healthcare environments

Cash register reconciliation / cash handling / bank deposits

Accounts Payable / Accounts Receivable / Invoice Reconciliation

Accounting and price reconciliation using advanced Excel 2010

Heavy mail processing & distribution

Answered heavy telephones & assisted clients accordingly; documented all phone calls into database

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